Business Systems Analyst (PM Web Application Support)

About the

Role:

As a CBRE | T&T Business Systems Analyst, you will be responsible for formulating and defining system scopes and objectives for the PMWeb project management platform. This role is part of the Business Systems Job Function. They are responsible for working with internal partners and business units to develop, install, and enhance new and current systems. They will also work with PMWeb Developers, Technical Teams and clients to document and implement system enhancements that have been properly tested and maintain detailed application business processes.

What You'll Do:

Respond to stakeholder inquiries regarding system processes and capabilities. Research and support end-user applications and test end-user processes using defined guidelines. Troubleshoot and resolve user issues related to PMWeb. Replicate and document issues for further escalation. Develop relationships with clients and internal and external IT teams. Gather information on areas of improvement and recommend changes to increase user satisfaction. Collaborate with Technical teams to address system-level issues. Log work tickets with external product vendors or support organizations. Provide end-users with a simple explanation of ways to use the systems in a more efficient manner. Support PMWeb synchronization with Account Payable systems. Follow procedures for complex problems. This includes an evaluation of business and user needs, documentation of requirements, and translation into proper system specifications. Maintain digital storage and version control of design documents and workflows. Support data migration efforts. Deliver correspondence, presentations, and other materials for end-user training. Support ongoing training and delivery plans. Conduct training sessions and support onboarding of new users. Assist with creating customized queries and reports utilizing table matrices. Have some knowledge of standard principles with limited practical experience in applying them. Lead by example and model behaviors that are consistent with

CBRE RISE

values. Impact the quality of own work. Work within standardized procedures and practices to achieve objectives and meet deadlines. Exchange straightforward information, ask questions, and check for understanding.

What You'll Need:

Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Experience with PMWeb and Jira is required. Ability to use existing procedures to solve standard problems. Experience with analyzing information and standard practices to make judgments. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Organizational skills with a strong inquisitive mindset.