Job Description
Job Title:
Desktop Support Engineer / Network Support Engineer Location:
Dallas, TX
Experience Required:
8+ Years Job Summary:
We are seeking an experienced Desktop Support Engineer with strong networking expertise to provide technical support, troubleshoot infrastructure issues, and maintain end-user computing environments. The ideal candidate should have hands-on experience in desktop support, network administration, system troubleshooting, hardware/software installation, and IT infrastructure support in enterprise environments. Key Responsibilities:
Provide Level 1 and Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals. Troubleshoot hardware, software, operating system, and application-related issues. Install, configure, and maintain Windows and Mac operating systems. Manage user accounts, permissions, and access using Active Directory. Configure and troubleshoot LAN/WAN, Wi-Fi, VPN, TCP/IP, DNS, DHCP, and network connectivity issues. Support and maintain routers, switches, firewalls, and network devices. Perform system upgrades, patch management, antivirus updates, and asset management. Handle ticketing systems and ensure timely issue resolution as per SLA. Coordinate with vendors and third-party support teams for hardware replacement and issue escalation. Support Microsoft Office 365, Outlook, Teams, and collaboration tools. Monitor network performance and troubleshoot connectivity issues. Assist in IT infrastructure projects, migrations, and deployments. Maintain technical documentation, inventory records, and troubleshooting guides. Provide remote and onsite support to users across multiple locations. Required Skills:
Strong knowledge of Windows 10/11 and Mac OS support Experience with Active Directory and Group Policy Good understanding of networking concepts: TCP/IP, DNS, DHCP, VPN, VLANs Hands-on experience with routers, switches, and wireless access points Knowledge of Office 365 administration and troubleshooting Experience with ticketing tools such as ServiceNow, Jira, or Remedy Hardware troubleshooting and replacement skills Remote desktop support experience Basic understanding of cybersecurity and endpoint protection Excellent communication and problem-solving skills Preferred Qualifications:
Bachelor s degree in Computer Science, Information Technology, or related field Certifications such as CompTIA A+, Network+, CCNA, Microsoft Certified, or ITIL are preferred Experience working in enterprise or corporate IT environments
