Desktop Support Technician

Position:

Desktop Support Technician

Location:

Dallas TX Employment Type:

6-12 months Experience 5-7 years'''' experience working in a similar environment as described above. Soft Skills & Appearance Exceptional customer-facing skills. Logical and analytical approach to work. Accurate record keeping. Able to work unsupervised. Good timekeeper. Intense focus on quality work. Productive and efficient. Able to operate within customer standard operating procedures. Able to maintain professional demeanor under stress. To be at all times appropriately dressed for the customer environment. Good standards of grooming and personal hygiene. Technical Skills Good general understanding of IT principles such as Networks, Hardware and Domains. Working knowledge of leading software packages such as MS Office, Lotus Notes, and MS Outlook etc. Advanced working knowledge of operating systems such as Windows and Mac related software and applications. Advanced experience in End User device hardware and software troubleshooting. Expert knowledge of mobile devices, in particular Blackberry and iPhones. Experience with building, configuring, replacing and troubleshooting EUC hardware components. Good experience of supporting devices such as Printers and Meeting Room equipment. Awareness of Data Backup principles. Familiarity with virtual, MDM and VPN environments. Good knowledge and hands-on experience of working with systems such as SCCM, MDM, Citrix and other similar systems leveraged to complement provision of End User Workspace services. Basic knowledge of Infrastructure (Compute and Network) hardware architecture to understand the procedures shared by L2 teams during troubleshooting and H&E support. Basic knowledge of server/client operations in a domain environment including Active Directory. Understanding of current and legacy hardware infrastructure platforms. Excellent hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment, rack and stack of equipment/cables. Good hands-on experience in IMAC (Install, Move, Add, Change) and Break/Fix activities related to Infrastructure environments. Ability to identify defective spares and replace them with provided good spares as instructed and by physical observations. Knowledge of TCP/IP standards and networking. Experience with Tape Management activities.