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Infrastructure Production Support Analyst

Job

RAPID EAGLE INC

Dallas, TX (In Person)

$104,000 Salary, Full-Time

Posted 1 day ago (Updated 6 hours ago) • Actively hiring

Expires 6/27/2026

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Job Description

Infrastructure Production Support Analyst
RAPID EAGLE INC
Dallas, TX Job Details Full-time $45 - $55 an hour 6 hours ago Benefits Dental insurance 401(k) 401(k) matching Qualifications Performance dashboard reports Dashboard development Data Integration (Data management) Production data analysis Defect resolution root cause analysis Linux support Defect analysis IT system monitoring Dashboard creation support Application deployment Mid-level Windows Enterprise software support Reporting and dashboarding tools IT infrastructure Patch management Incident management operations support Splunk Log analysis tools Problem management Application Maintenance Grafana Windows Server administration Batch data processing Informatica Linux administration Failure analysis Production troubleshooting System performance monitoring
Full Job Description Benefits:
401(k) 401(k) matching Dental insurance
Infrastructure Production Support Analyst Plano TX Onsite Role Job Overview:
We are looking for a hands-on Infrastructure & Production Support Analyst with strong experience supporting enterprise applications and backend infrastructure. The ideal candidate will have expertise in job scheduling, data pipelines, system monitoring, and cross-platform support across Windows and Linux environments, with strong exposure to observability tools.
Key Responsibilities:
Provide L2/L3 production and infrastructure support for critical business applications and data workflows. Monitor and manage batch jobs and workflows using AutoSys , ensuring timely execution and issue resolution. Support ETL processes and troubleshoot failures in Informatica workflows and data pipelines. Perform real-time monitoring and alerting using Splunk and Grafana . Analyze logs, system alerts, and performance metrics to quickly identify and resolve production issues. Work on Windows and Linux server environments for application support, patching coordination, and system health checks. Perform incident management, problem management, and root cause analysis (RCA) for recurring issues. Coordinate with infrastructure, database, and application teams for issue resolution and deployments. Support release activities, job scheduling changes, and environment validations across multiple environments (Dev, QA, Prod). Maintain and enhance monitoring dashboards, alerts, and operational documentation.