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IT Help Desk

Job

Caine & Weiner

Dallas, TX (In Person)

$60,320 Salary, Full-Time

Posted 4 days ago (Updated 11 hours ago) • Actively hiring

Expires 7/4/2026

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Job Description

Location:
Dallas (Farmers Branch) &
Denison, TX Pay:
$28.00 - $30.00 per hour
Job Type:
Full-time Join Our Team Caine & Weiner is seeking an IT Help Desk Specialist to be the go‑to problem solver in our fast‑paced call center environment . You ll provide tiers 1 and 2 support, ensuring employees onsite and remote have the tools they need to succeed. From setting up workstations to troubleshooting complex issues, you ll play a key role in keeping our operations running smoothly. The ideal candidate is based in the Dallas Metroplex and able to travel between our Farmers Branch and Denison locations. What You ll Do Provide tier 1 & 2 help desk support for onsite and remote employees Set up computer workstations and assist with onboarding Track IT assets, manage shipping/receiving Troubleshoot hardware, software, and networking issues Collaborate with higher-level technicians when escalation is needed What You Bring 2+ years of IT Help Desk experience Strong knowledge of Windows 10/11 troubleshooting Active Directory / Azure experience PC hardware repair and basic networking (DHCP/DNS/VPN) Microsoft Office 365 expertise RingCentral experience (preferred) Excellent communication skills CompTIA A+ / Network+ certification or relevant education Perks & Benefits Competitive pay 401(k) retirement plan Health, dental, vision, and life insurance Health savings account Employee assistance program & discounts Paid time off Referral program Flexible schedule options About Us Caine & Weiner is a leading full‑service Accounts Receivable Management and Debt Collection enterprise with a nationwide network of collection centers. Since 1930, we ve built a reputation for delivering outstanding performance and unmatched service. Our expertise spans commercial collections, consumer collections, and legal collections , serving both first‑party and third‑party clients.