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Job Description
We are looking for an IT Desktop Support Analyst to deliver dependable technical assistance for employees in Downtown Dallas, TX while also supporting colleagues in other domestic and international offices. This position plays a key role in maintaining a smooth end-user technology experience by resolving day-to-day issues, preparing devices for new and departing staff, and supporting meeting room technology. The ideal candidate combines strong troubleshooting ability with a customer-focused approach and works effectively with broader IT teams to keep services running efficiently.
Responsibilities:
End User SupportProvide onsite support for Dallas employees and remote support for other officesTroubleshoot hardware, software, and connectivity issues (Windows, macOS, mobile devices)Support peripherals, printers, and standard business applicationsMaintain a high level of responsiveness and professionalismProvide conference room and AV support, including live meeting troubleshootingService Desk & Incident ManagementManage and resolve tickets using the firm's ITSM platformOwn issues through resolution, escalating when necessaryDocument solutions and maintain accurate support recordsUser Lifecycle & Device ManagementSupport onboarding and offboarding (device provisioning, access setup/removal)Configure and deploy endpoints in alignment with security standardsTrack and manage inventory of laptops, accessories, and equipmentCollaboration & ImprovementPartner with IT teams on system rollouts, upgrades, and initiativesIdentify recurring issues and contribute to process and workflow improvementsShare knowledge to ensure consistent service delivery