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Job Description
Job Title:
Teamcenter Support lead
Location:
Fort Worth, TX (Onsite)
Contract Type:
Sub-contractor not Allowed / only w2
JD:
10+ Years of Teamcenter Application Support Experience /Hrs Lead L2/L3 application support for Siemens Teamcenter Unified & Active Workspace (AWC) environments, ensuring high availability and performance of PLM systems Own incident, service request, and problem management, including RCA, defect resolution, and continuous service improvement Provide end-user support across global user base (engineering, manufacturing, suppliers) via ticketing tools, chats, and calls Troubleshoot and resolve complex functional and technical issues across Teamcenter modules (BOM, Workflow, Change, Document Management) Manage and support integrations with upstream and downstream systems (CAD tools, SAP/ERP, MES, third-party applications) ensuring data consistency and interface stability Coordinate with cross-functional teams (L1 support, infra, vendors, Siemens GTAC) for issue triage, escalation, and timely resolution Support release management, deployments, patches, and minor enhancements including validation support (SIT/UAT/Production) Perform application monitoring, log analysis, and proactive issue detection to minimize downtime and reduce ticket volumes Develop and maintain runbooks, SOPs, knowledge base articles, and drive shift-left/automation initiatives Track and report service KPIs, SLAs, and compliance metrics, and contribute to continuous improvement and optimization initiatives
Top Skills:
1. Teamcenter Application Support 2.Teamcenter Administration 3.
Teamcenter Configuration Additional Details:
Teamcenter Support team will work with this person