Technical Product Support Specialist, EZ Dock

Technical Product Support Specialist, EZ Dock

MIRACLE RECREATION E

Dallas, TX Job Details Full-time 1 day ago Qualifications Computer operation Equipment troubleshooting Driver's License Parts drawings Desktop applications Productivity software Cross-functional communication Production troubleshooting Full Job Description At PlayPower, we are not just a company; we're a passionate family of brands dedicated to creating moments of joy and inspiration through play. As a global leader in crafting premier recreational equipment, our mission is to ignite imaginations and fuel creativity in people of all ages. By joining our team of over 1600 employees across the world, you are joining a community that believes in the Power of Play! If you're ready to make a lasting impact and bring laughter and fun to the lives of children and adults, explore our exciting opportunities to help us to create a world where play knows no limits.

Company Values:

Honesty and Integrity Respect and Caring for Others Openness and Collaboration Individual and Team Accountability Passion and Purpose

JOB SUMMARY

The Technical Product Support Specialist serves as the primary point of contact for EZ Dock product-related questions, support, and coordination across internal teams and external partners. This role acts as a liaison between Engineering, Production, Sales, Quality, and Distributors to ensure products are accurate, properly documented, and effectively supported in the field. This position is responsible for maintaining product knowledge, resolving technical inquiries, supporting product implementation, and ensuring alignment between product design, production processes, and field application. The role plays a critical part in ensuring a consistent and high-quality customer and distributor experience. Essential Functions Serves as the primary technical point of contact for distributors, sales teams, and internal stakeholders regarding product questions, applications, and support. Review and approve product related warranty claims Coordinates cross-functional communication between Engineering, Production, Quality, and Sales to ensure alignment on product specifications, changes, and issues. Supports the resolution of product-related issues by gathering information, troubleshooting, and coordinating solutions with appropriate teams. Maintains and communicates accurate product information, including part numbers, configurations, and application guidelines. Assists in the creation and maintenance of product documentation, including installation instructions, user guides, and technical resources. Participates in product testing, validation, and field evaluations to support Engineering and Quality initiatives. Responsible for set-up and testing of parts. Monitors and communicates recurring product or field issues to Engineering and Quality teams to support continuous improvement efforts. Supports trade shows, training sessions, field installations, and distributor meetings as a technical resource when required.

Required Skills/Abilities:

Strong communication skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences. Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Highly organized with strong attention to detail, particularly in managing product information and documentation. Proficient with reading manufacturing drawings and using Microsoft Office Suite or related software. Ability to troubleshoot issues and coordinate solutions across multiple teams. Customer-focused mindset with a strong sense of ownership and follow-through.

Education and Experience:

Associate or bachelor's degree in a technical, engineering, or business-related field preferred 3-5 years of experience in a technical, manufacturing, or engineering support role. Experience working in manufacturing, construction, marine, or industrial product environments preferred

Physical Requirements:

Position involves reaching, climbing and balancing, carrying and installing parts and components, and visiting production areas to be involved in engineering of product. Must be able to lift up to 50 pounds at times on an occasional basis. Position requires frequent sitting at computer. Licenses or Certificates A valid driver's license is required. Appearance/Uniforms All employees must maintain a neat, clean and well-groomed appearance. Other PlayPower hours of operation will be determined as they apply to each shift requirement applicable to each department. Shift hours will be subject to change by the department manager and/or corporate management. Overtime may be required with or without notice (all overtime must be approved by his/her supervisor). Travel may be required. The previous statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. Management reserves the right to revise the job or to require that other tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).