Utilities Application Support Analyst (L1/L2)

Job description: We are looking for a skilled Application Support Analyst. with experience in the Utilities domain to support mission-critical systems such as ADMS, OMS, CIS, and Work Management platforms. This role requires strong

SQL/PLSQL

expertise, excellent debugging skills, and the ability to handle production incidents in a high-availability, 24x7 environment supporting grid and customer operations. Key Responsibilities Provide L1/L2 production support for utility applications (ADMS, OMS, Reports) Monitor grid-supporting applications and ensure high system availability and performance Troubleshoot and resolve issues impacting outage management and service operations Perform SQL/PLSQL-based data analysis to investigate incidents and validate fixes Analyze application logs, interface failures, and data inconsistencies Coordinate with control centers, business users, and IT teams during major incidents Support application deployments, patches, and configuration changes Document runbooks, known errors, and standard operating procedures Participate in incident reviews, root cause analysis (RCA), and continuous improvement initiatives Technical Skills Required Strong hands-on experience with SQL and PL/SQL Basic knowledge of scripting/programming (Shell or Java - added advantage) Experience with debugging, log analysis, and production support tools Understanding of system integrations, APIs, and data flows Familiarity with ticketing tools such as JIRA Domain Knowledge (Highly Preferred) Understanding of utility systems such as: Advanced Distribution Management Systems (ADMS) Outage Management Systems (OMS) Customer Information Systems (CIS) Meter Data Management (MDM) Basic knowledge of electric distribution concepts (feeders, substations, outages) Awareness of grid operations and utility workflows Soft Skills Excellent communication skills, especially during high-severity incidents Strong analytical and problem-solving mindset Ability to work effectively under pressure in mission-critical environments Collaborative team player with stakeholder management skills On-Call & Support Requirements Participate in 24x7 on-call rotation supporting critical utility systems Respond quickly to production incidents affecting grid operations or customer services Ensure strict adherence to SLAs and incident response timelines Willingness to work weekends and during storm/outage events Support major incident bridges and provide timely updates to stakeholders Contribute to post-incident RCA and preventive action planning Preferred Qualifications Bachelor s degree in Computer Science, Information Technology, or related field Experience supporting utility clients or energy sector applications Exposure to monitoring tools, automation, and cloud platforms is a plus