Help Desk Lead//El Paso, TX//FTE//Active Secret Clearance required

Help Desk Lead 100% Onsite in El Paso, TX Contract Active Secret Clearance is required Required Certifications (Must be current): CompTIA Security+ CompTIA A+ Windows Computing Environment Certification (Windows 10/11 or equivalent) Microsoft Certification (Windows 10 or similar)

Overview:

We are seeking a Help Desk Lead to support a federal client federal in a secure IT environment. This role combines hands-on technical expertise with team leadership, ensuring efficient support delivery and high-quality user experience. You'll act as both a senior troubleshooter and the operational backbone of the help desk.

What You'll Do:

Lead daily help desk operations and serve as primary escalation point Troubleshoot issues across desktops, networks, phones, and peripherals Provide support via phone, email, and in person Manage ticket flow and ensure timely resolution Support system environments including Windows OS, Microsoft Office, and Adobe products Mentor junior technicians and enforce best practices Assist with reporting and performance tracking

Required Qualifications:

Active Secret Clearance 5+ years of IT support experience Experience in a lead, senior, or escalation support role Strong troubleshooting skills across desktop and network environments Regards, Ayush Sharma Sr. US Technical Recruiter |

Ext:

149 |

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