IT LMS/WMS Specialist

The LMS/WMS Systems Specialist supports warehouse and manufacturing systems by troubleshooting hardware and software issues, developing alerts and automated reporting, and improving system performance through SQL and database enhancements. This role partners with operations and project teams to resolve recurring issues, support customer-facing initiatives, and ensure system reliability and audit readiness in a high-volume manufacturing environment.

Key Responsibilities:

Systems Support & Troubleshooting Provide advanced support for hardware and software installation and troubleshooting, including desktops and Zebra printers. Support manufacturing and warehouse system operations, minimizing downtime and restoring service quickly. Identify recurring issues, perform root cause analysis, and implement solutions to reduce or eliminate repeat incidents. Work effectively under pressure and communicate clearly with end users and stakeholders. Reporting, Alerts & Automation Design and implement alerts, automated reports, and simple applications to support end-user needs. Develop solutions that improve visibility, reduce manual work, and enhance operational efficiency. Attend cross-functional meetings with departments or customers to support process improvements and issue resolution. SQL & Database Development Design, implement, and maintain database objects including triggers, views, functions, and stored procedures. Tune or refactor legacy database objects to improve performance and reliability. Support data troubleshooting and validation using SQL queries and analysis. Project & Customer Support Partner with the Project Office on customer-facing projects and requirements. Support site integration work related to system changes, enhancements, and process updates. Provide required documentation and clarifications for customer and external audits. Security & Access Management (Preferred) Support Active Directory administration including account creation, security groups, and policy creation/modification as allowed. Follow information security and access control procedures to ensure compliance. Education/Experience Bachelor's degree in Computer Science, Information Technology, or related field required. 3+ years of experience supporting hardware and software installation/troubleshooting (desktops, Zebra printers). 3+ years of experience in IT engineering or systems engineering preferred. SQL required. Skills Strong SQL skills and database development knowledge. Understanding of manufacturing or warehouse systems (LMS/WMS) preferred. Strong analytical thinking and troubleshooting ability. Self-directed, proactive, efficient, and able to manage priorities independently. Strong communication skills and ease of speech; ability to work with cross-functional stakeholders. Ability to work under pressure in a fast-paced operational environment. Active Directory knowledge preferred (account creation, policy creation/modification). Work Environment Manufacturing and warehouse environment supporting operational systems. Frequent collaboration with operations, IT, and project teams. Rotating shifts and overtime may be required to support production schedules and system changes. Physical Demands Ability to sit, stand, and walk for extended periods. Ability to lift and install IT equipment and peripherals as needed. Ability to work in production and warehouse areas when supporting systems. ADA / Reasonable Accommodation Statement Wiwynn is committed to providing reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Applicants or employees who require accommodation should notify Human Resources. Equal Employment Opportunity (EEO) Statement Wiwynn is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status. We are committed to creating an inclusive and diverse workplace. Disclaimer This document describes the position currently available and does not constitute an employment contract. Wiwynn reserves the right to modify job duties or responsibilities at any time. The description outlines the general nature of the work and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications.

Pay:

From $55,800.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Application Question(s): What are your salary expectations? Are you authorized to work in the United States without sponsorship?

Education:

Bachelor's (Required)

Work Location:

In person