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Help Desk Support
Job
ISHIR
Euless, TX (In Person)
$49,483 Salary, Full-Time
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Job Description
Help Desk Support ISHIR Euless, TX Job Details Full-time $22.58
- $25.
- Helpdesk Specialist Duration
- 12+ Months Work Mode
- Onsite Work Location
Euless, Tx Position Summary:
We are seeking a Helpdesk Specialist to provide technical assistance with computer systems, hardware, and software. As a solutions desk technician, you are responsible for responding to phone queries about incidents/service requests and offering technical support to customers using computer systems, mobile devices, and printing for both hardware and software.PRINCIPAL DUTIES AND RESPONSIBILITIES
(May perform any or all of the following): Serves as the first contact with customers who need technical assistance via the phone. Troubleshoots, diagnoses, and resolves technical hardware and/or software issues. Performs troubleshooting using different diagnostic techniques. Provide quick resolution and excellent customer service Redirects unresolved issues to the next level of support personnel. Provides needed information on IT products and/or services. Keep record of the reported problem(s) and the resolution via the ticketing system Follow-up with customers on unresolved issues and tickets submitted via the web portal Demonstrate professional level soft skills that results in high customer satisfaction scores 1In-depth knowledge of computer systems and mobile devices running Microsoft Windows 10 & 11, Mac OS & iOS & Microsoft Office Suite Performs other related duties as assigned. Qualifications & Experience Required (3+ Years) Experience providing technical support for an IT Solutions Desk/Help Desk/Service Desk. Experience with Windows 10 & 11, Microsoft Office Suite, Microsoft 365, Microsoft Teams, and Mac OS & iOS, Active Directory. Experience diagnosing and resolving basic technical issues-hardware, software, network, and access issue- while communicating with the customer in a professional manner.
Experience with Security Awareness management:
Identity & Access Management, helping users understand security policies and best practices and responding to basic security-related tickets (phishing emails, suspicious links, password issues, MFA problems, etc.) Experience demonstrating advanced time management skills and multi-tasking skills Other Requirements:
Completion of high school curriculum or equivalent. Prefer Associate degree or higher in computer science or related field. Reliable transportation and possession of a valid class C driver's license Preferred Certification:
CompTIA A+ Certification Microsoft 365 Certification ABOUT ISHIR ISHIR
is a digital innovation and enterprise AI services provider. We work with startups and enterprises to shape the future through accelerated innovation, deep technical expertise, access to global digital talent and a passion for complex problem-solving. With our help, our clients overcome their most difficult digital challenges leveraging AI. We are not just consultants, we are partners in our clients' success, assisting them with re(gaining) competitive edge by identifying opportunities for differentiation, industry disruption, scalable innovation, and go-to-market strategies that deliver successful outcomes. At ISHIR, we help bold businesses accelerate innovation through Talent, Speed-to-Market, and AI. We help make an impact by solving real problems using innovation, improved customer experiences and the right technologies. As an ISHIR employee, you will get the advanced training you need to be successful, and the opportunity to apply it. You must be passionate about technology, crave responsibility, and be eager to apply your knowledge to real business solutions for our startup and enterprise customers. These are the qualities of a person destined for success atISHIR. ISHIR
attracts a special type of individual—someone who is proactive, thrives on challenges, feeds off success, and looks at moving targets not as obstacles but as opportunities. ISHIR is an exciting place to work. It is imbued with an entrepreneurial spirit and promotes self-reliance, open communication, and collaborationPay:
$22.58- $25.