Tech Support Engineer / IoT Hardware / Electrical / Onsite in Fort Worth

A rapidly growing AgTech company is expanding its U.S. operations and is seeking a Technical Support Engineer to support a unique IoT-based platform used across agricultural environments. This is a high-impact role tied directly to the company's continued growth in a new market, supporting both customers and internal teams as adoption scales. The platform combines hardware, firmware, connectivity, and software to deliver real-time visibility and control of critical infrastructure. In this role, you'll act as a key bridge between customers, engineering, and operations — diagnosing and resolving issues across both hardware and software layers. You'll support troubleshooting efforts related to device connectivity, system performance, and field-based installations, often working through real-world scenarios where environments vary significantly. You'll also collaborate closely with an international R D team, contribute to product feedback, and help improve internal support processes as the U.S. team continues to grow. The ideal candidate has a strong technical support foundation but is also comfortable working with physical systems — someone who enjoys digging into problems, understanding how things work, and guiding customers through solutions. This role requires a mix of software troubleshooting, hardware familiarity, and basic electrical understanding, particularly around wiring and system controls. A hands-on mindset and willingness to learn are critical, as the product is highly specialized and training will be provided. This role is fully onsite, 5 days per week, in the Fort Worth, TX area, with occasional travel (up to ~20-30%) after the initial onboarding period. Required Skills & Experience 2+ years of experience in Technical Support, Help Desk, or similar roles Experience troubleshooting both software and hardware-related issues Ability to work through tickets independently and handle escalations Strong problem-solving skills and ability to think through ambiguous issues Basic understanding of networking or connectivity troubleshooting Ability to communicate clearly with customers and guide them through solutions Comfort working in a hands-on environment with physical devices Desired Skills & Experience Experience working with IoT devices, hardware systems, or field-based technology Familiarity with electrical concepts such as relays, contactors, or wiring diagrams Background in industries such as telecom, oil & gas, manufacturing, or automotive Experience supporting or troubleshooting mechanical or industrial equipment Comfort using tools or performing light hardware work (soldering is a plus) Experience working in fast-paced or startup environments Willingness to travel occasionally to support field installations or escalations What You Will Be Doing Tech Breakdown 50% Hardware / IoT Systems 50% Software / Platform Support Daily Responsibilities 80% Troubleshooting 20% Internal Collaboration, Testing, & Documentation The Offer Salary + Benefits You will receive the following benefits: Medical, Dental, and Vision Insurance Vacation Time Stock Options Applicants must be currently authorized to work in the US on a full-time basis now and in the future