IT Support Engineer Garland

IT Support Engineer Fulltime Location:

Garland, Texas Shift:

7:30 AM-4:30 PM We have an exciting and immediate new job opening for a level 2 Service Desk IT Support Engineer to join our client's team fulltime at their Garland office and plant location. This role is responsible for on-site and off-site desktop and service desk level support and will proactively monitor network infrastructure and respond rapidly to issues. This role is on-site 5 days/week from the hours of 7:30AM-4:30PM CST.

Requirements:

3+ years of Desktop/Service Desk Support. Experience supporting Microsoft Windows Operating System. Current O365, Intune, and Azure AD experience required. Ability to scope and drive technical problems to successful resolution. Possess motivation to continue developing their expertise in the areas including, but not limited to: Backup and Recovery Solutions, Enterprise Messaging & Collaboration Solutions, Active Directory, Microsoft System Center Suite, Networking, Security, Storage and Virtualization. Technical training and experience to include Microsoft Certified Professional certification or training. Possess desktop troubleshooting skills and techniques to solve complex issues (printing, applications, networking). Process hardware and software service requests by coordinating user setup, installation, and upgrade tasks. Technical knowledge of cabling installation and troubleshooting. Configure and deploy workstations, servers, network hardware, and applications. Deploy and support mobile devices. Support and train the end user on proper use of software and hardware systems. Update incident management system with relevant notes and knowledge base information. Support our end users with the highest of customer service expectations. Occasional travel (1-3 trips per year) to support our remote locations. •To view all of our job openings, please visit: http://www.alleareconsulting.com/job-openings .