Service Desk Analyst I

We are looking for an Service Desk Analyst I to join a construction-focused organization in Grand Prairie, Texas. This contract opportunity with potential for a long-term role is ideal for someone who enjoys solving technical issues, assisting users with day-to-day technology needs, and delivering dependable service in a fast-paced environment. The person in this role will provide frontline support for internal and external users while helping maintain a smooth and productive technology experience.

Responsibilities:

• Deliver first-line technical assistance to both internal team members and external users by resolving common hardware, software, and access-related issues.
• Investigate reported problems by asking thoughtful questions, gathering relevant details, and identifying the most effective path to resolution.
• Record support requests, troubleshooting steps, and outcomes with clear, accurate, and thorough documentation.
• Escalate more complex incidents when needed while maintaining communication with users on status and next steps.
• Support Windows-based environments, Microsoft 365 applications, browsers, and common business tools to restore user productivity quickly.
• Assist with software installation, device setup, and general troubleshooting for desktops, laptops, and mobile applications.
• Contribute to service improvement efforts by identifying recurring issues and sharing findings that support knowledge resources and product quality.
• Participate in training and team knowledge-sharing activities to strengthen technical skills and improve support consistency.