Technical Support Specialist

Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability. Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year. Benefits of joining Academy Fire Life Safety When you join Academy Fire you will receive: Competitive compensation Pay is on a weekly cycle, every Friday Career Advancement Opportunities Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays Company paid short and long-term disability Immediately vested in our 401(k) company match Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create. Exceptional guidance and support from our managers Collaborative culture & environment Opportunity to work alongside some of the best talent in the fire protection industry Technical Support Specialist - Fire Alarm and Security Systems Academy Fire Life Safety is currently seeking a quality, career-minded Technical Support Specialist who will be responsible for equipment bench testing, programming, and providing telephone technical support. This role requires a strong technical background, excellent communication skills, and a commitment to quality service. Responsibilities include (but not limited too): Technical Support and Troubleshooting skills Analytical Skills Customer Support and Customer Satisfaction skills Excellent problem-solving abilities Strong communication skills Ability to work independently as well as part of a team Experience in the fire and life safety industry is a plus Bachelor's degree in a related field or equivalent work experience

Requirements:

Positive attitude and professional demeanor. Experience in customer service. Technical background in security or networking fields. Experience with IP video and programming security panels. Career-minded with a commitment to quality and excellence. Strong communication skills. Hardworking, goal-oriented, and able to lead by example. Ability to multitask and thrive in a fast-paced environment. Excellent troubleshooting skills. Proficiency in PC skills and related software. Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions. We look forward to talking with you about career opportunities with Academy Fire Life Safety. For consideration, please apply on-line. Employment with an Equal Opportunity Employer (EOE) including disability/veterans. Job Details Pay Type Hourly