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Contact Center Support Engineer
Job
Insight Global
Houston, TX (In Person)
$83,200 Salary, Full-Time
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Job Description
Job Description Insight Global is seeking an experienced Contact Center Support Specialist to join one of our top healthcare provider's IT Team in Houston, TX. The ideal candidate will be responsible for overseeing and managing the Cisco Contact Center platform, ensuring its optimal performance and reliability. They will handle customer requests, translate scheduling requirements into system modifications, and adjust IVRs and call routing prompts. This role involves developing, maintaining, and troubleshooting Cisco ICM scripts to enhance operations. The specialist will provide advanced technical support, perform regular system maintenance, and ensure the integrity and security of the Cisco platform. Collaboration with IT, operations, and other departments is essential to implement and support contact center solutions. This position is looking to pay $40/hr. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
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