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Managed IT Helpdesk System Engineer

Job

IMAGENET CONSULTING

Houston, TX (In Person)

Full-Time

Posted 5 days ago (Updated 18 hours ago) • Actively hiring

Expires 7/22/2026

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Job Description

Managed IT Helpdesk System Engineer
IMAGENET CONSULTING - 3.6
Houston, TX Job Details Full-time 1 day ago Qualifications Azure Software deployment Public Cloud Desktop administration Associate's degree
Full Job Description Essential Functions/Job Duties:
Design and implement desktop rollouts including new images, updates, patches, and security fixes Demonstrate an advanced desktop support skillset that includes both hardware and software integration support Keep up to date on new equipment technologies to be able to make cost-effective recommendations to management Be familiar with managing a large organization of workstations and servers Work with the Desktop Engineering Team to ensure managed patching, automated imaging tools such as SCCM, Microsoft Intune, Microsoft Autopilot, JAMF, and specifically TANIUM Knowledge of PowerBI for reporting to upper management on the progress and version of patches and software in the installed user base Work with several peer engineering teams on best practices, processes, standards, and configuration management Evaluate vendor-supplied hardware, components, and software packages for fit and performance and make recommendations to IT management Maintain technical documentation for telecommunications, network, server, storage, and system software applications Diagnose, isolate, and debug hardware and software problems and perform problem (root cause) resolution Engineer and deliver solutions that are stable, secure, scalable, and cost-effective, as well as provide escalation support to the administrators and staff
Competency Statements:
Strong analytical and problem-solving skills Ability to accomplish all administrative tasks assigned Ability to work well under pressure and be comfortable with ambiguity Ability to work in a fast-paced, complex and dynamic environment Ability to identify, prioritize, and solve complex network-related problems Ability to be compliant with technology updates and patches Excellent written and verbal communication skills
Required Minimum Job Qualifications, Experience, Education and Training Education:
Minimum of an Associate's degree; Bachelors preferred in a computer-related degree
Computer Skills:
Experience with MAC and Windows workstations; extensive experience with Microsoft Deployment tools such as SCCM, Active Directory, Intune, and GPOs. Experience with Microsoft Server environments as well as
Azure Experience:
Minimum of 2 years of helpdesk experience, preferably in an
MSP Preferred Education and Experience Experience:
Five (5) years' experience working with 100+ endpoints working on automated image deployments; Security Analyst experience; experience with Scripting in PowerBI; Advanced experience with Windows Server Operating Systems and the Azure environment; Experience with TANIUM preferred; experience with JAMF preferred; experience with Microsoft Autopilot preferred