Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Support Center Specialist
Job
GDH
Houston, TX (In Person)
$56,160 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
50
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Role Summary The Support Center Specialist provides efficient, accurate, and customer-focused technical support to end users. This is a first point of contact role responsible for resolving basic to moderately complex technical issues across supported systems. Support is delivered primarily via phone, with additional assistance through email queues. The position also supports IT projects and contributes to team knowledge sharing and documentation. Responsibilities Provide first-level technical support via phone and email queues Troubleshoot and resolve hardware, software, network, and connectivity issues Install and configure software applications Collaborate with IT teams to deploy hardware, software upgrades, new equipment, and services Assist with product testing and special projects Diagnose and resolve moderately complex technical issues, including system access and network-related concerns Report hardware, software, network, printer, and telephone issues Maintain and update knowledge base articles, procedures, and documentation Gather relevant information to identify issues, recommend solutions, or escalate as needed Accurately document all support interactions in the ticketing system and follow up to confirm resolution Qualifications Associate's degree or equivalent experience 1-2 years of technical support experience, including phone-based troubleshooting 1-2 years of experience supporting networks and related systems Understanding of Local Area Networks (LAN) and Wide Area Networks (WAN) Experience providing remote support via VPN, Citrix, or wireless connections Strong telephone and email etiquette Exceptional customer service and interpersonal skills Excellent verbal and written communication skills Ability to work after hours, with some weekends and holidays Must be legally authorized to work in the United States. high school diploma or GED equivalent required