Support Engineer

Support Engineer ValueMomentum - 3.8 Houston, TX Job Details 17 hours ago Qualifications IT system monitoring IT service management IT experience within insurance industry .NET SQL Implementing APIs Property casualty insurance ETL IT Systems & applications support Cloud monitoring Stakeholder management System performance monitoring Database software proficiency

Full Job Description Job Title:

Support Engineer Job ID:

POS-18498

Primary Skill:

Senior Support Engineer - P&C Insurance Applications Role Summary The Senior Support Engineer is responsible for providing advanced application support for Property & Casualty (P&C) insurance business applications. This role focuses on ensuring the availability, stability, and performance of critical insurance platforms across policy, billing, claims, and integrations. The Senior Support Engineer works closely with business users, development teams, and operations to resolve complex production issues, drive root-cause analysis, and support continuous operational improvement. Key Responsibilities Application Support & Operations Provide

L1/L2/L3

application support for P&C insurance systems, ensuring adherence to SLAs and operational KPIs Participate in major incident (P1/P2) resolution activities, including triage, investigation, and root cause analysis Support incident, problem, change, and release processes aligned with ITIL practices Participate in on-call rotation and provide production support during business-critical hours Technical Troubleshooting & Engineering Perform advanced troubleshooting across application, middleware, database, and integration layers Analyze application logs, batch processes, APIs, message queues, and interfaces to identify and resolve issues Collaborate with development teams to implement permanent fixes and reduce recurring production incidents Support both cloud and on-prem environments, including monitoring, performance analysis, and capacity support Stakeholder & Business Collaboration Work closely with business users to understand production issues and assess functional and technical impact Provide clear and timely communication on incident status, resolutions, and preventive actions Collaborate effectively with development, infrastructure, vendor, and QA teams Continuous Improvement & Automation Identify opportunities for proactive monitoring, automation, and self-service support capabilities Contribute to problem management efforts to reduce incident trends and improve system stability Support release readiness activities, including deployment validation and hypercare support Maintain and update runbooks, SOPs, and knowledge base articles Knowledge Sharing & Mentoring Act as a technical mentor to junior support engineers through guidance and knowledge sharing Contribute to team learning by documenting solutions and best practices Support onboarding and training of new team members as needed Required Qualifications Experience 10+ years of IT application support experience Strong experience supporting P&C insurance applications in production environments Experience working within ITIL-based support and operations models Technical Skills Strong understanding of enterprise application architectures Hands-on experience with: .NET-based applications APIs and integrations (REST/SOAP, MQ, ETL) SQL and relational databases Monitoring and logging tools (e.g., Datadog) Exposure to cloud platforms (AWS preferred) Functional & Domain Skills Solid understanding of P&C insurance concepts, business processes, and terminology Ability to translate business issues into effective technical troubleshooting and resolution approaches Soft Skills Strong analytical and problem-solving skills Ability to work effectively under pressure in production support environments Clear written and verbal communication skills Strong sense of ownership and customer-focused mindset Preferred Qualifications Experience with P&C insurance core platforms Experience in managed services or client-facing production support environments Exposure to DevOps, SRE practices, or production operations transformation initiatives Key Performance Metrics Incident resolution timelines and SLA adherence Reduction in repeat incidents and production defects Mean Time to Resolution (MTTR) Quality of root cause analysis and documentation Stakeholder and business satisfaction About the

Company:

Founded in 2000 with the core belief that impactful change comes from deep commitment, ValueMomentum specializes in delivering measurable results across the P&C value stream. For more than 25 years, we have empowered more than 100 carriers to reimagine their businesses with AI and emerging technologies, navigate market shifts, unlock speed to value, and become future-ready. We help insurers in the US, Canada, and Europe stay ahead with sustained growth and high performance to enhance stakeholder value and foster resilient societies. For more information, visit ValueMomentum Founded in 2000 with the core belief that impactful change comes from deep commitment, ValueMomentum specializes in delivering measurable results across the P&C value stream. For more than 25 years, we have empowered more than 100 carriers to reimagine their businesses with AI and emerging technologies, navigate market shifts, unlock speed to value, and become future-ready. We help insurers in the US, Canada, and Europe stay ahead with sustained growth and high performance to enhance stakeholder value and foster resilient societies. For more information, visit

Benefits:

We at ValueMomentum offer you a congenial environment to work and grow in the company of experienced professionals. Some benefits that are available to you are: Competitive compensation package.

Career Advancement:

Individual Career Development, coaching and mentoring programs for professional and leadership skill development. Comprehensive training and certification programs.

Performance Management:

Goal Setting, continuous feedback and year-end appraisal. Reward & recognition for the extraordinary performers.