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Technical Support Engineer- Level 2
Job
Procom
Houston, TX (In Person)
Full-Time
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Job Description
Network Engineer:
On behalf of our IT Services client, Procom is searching for a Technical Support Engineer- Level 2 for an onsite 3 to 6-month contract to hire role in the West Houston, TX 77084. . Must be able to work a 10:30 to 6:30 pm shift M-F. Network Engineer
Job Description:
We are seeking a Level 2 Technical Support Engineer who is self-motivated, reliable, and passionate about delivering high-quality IT services. This individual will play a crucial role in supporting client infrastructure, resolving complex issues, and assisting with project implementation. The ideal candidate has at least 4 years of relevant experience, preferably within an MSP environment.Network Engineer
Responsibilities:
- Deliver exceptional service and technical support that meets or exceeds client expectations
- Document client environments and support histories accurately and consistently
- Handle T&M service requests and assist senior engineers with larger infrastructure projects
- Install, configure, and troubleshoot workstation and server environments
- Maintain and manage backups (e.g., Chartec, Datto, Acronis)
- Configure and support POP, SMTP, Exchange, and Office 365 mail clients, including Outlook
- Provide support for networking environments, including routing, switching, and wirelessNetwork Engineer
Mandatory Skills:
- Cisco Switching, VLANs, Routing, Firewall Support
- Cisco Meraki (Firewalls, APs, Switches, VPN)
- Network Administration, Routing & Switching, Network Troubleshooting
- Server Hardware Technologies (CPU, RAID, SCSI)
- Virtualization & Public/Private Cloud (Azure, etc.)
- Backup & Recovery Solutions (Chartec, Datto, Acronis)
- Office 365 Console, SharePoint, Exchange to O365 and Azure migration projectsNetwork Engineer
Nice-to-Have Skills:
- AWS (Amazon Web Services)
- Barracuda (provides security, networking, and storage products)
- IT Glue (a cloud-based IT documentation platform)
- QuickBooks (an accounting software)
- ThreatLockerNetwork Engineer