Entry-Level Desktop Support Tech

Entry-Level Desktop Support Technician We are seeking a motivated and dependable Entry-Level Desktop Support Technician to join our growing team in Leander, Texas. This fully onsite role is ideal for someone looking to begin or grow a career in IT support while working in a fast-paced, high-volume sales and call center environment within the precious metals industry. The Desktop Support Technician will provide day-to-day technical assistance to employees, troubleshoot hardware and software issues, and help maintain reliable IT operations across the organization. The ideal candidate is customer-service oriented, thrives in a fast-moving environment, and can effectively support users in a high-energy office setting.

Essential Duties and Responsibilities Include:

• Provide first-level technical support for desktops, laptops, printers, mobile devices, headsets, and peripherals
• Troubleshoot hardware, software, network connectivity, VoIP, and user access issues
• Install, configure, and maintain Windows and Mac based workstations and common business applications
• Support employees in a high-volume call center and sales environment with timely issue resolution
• Set up new employee equipment, user accounts, and system access
• Assist with password resets, email troubleshooting, Microsoft 365 support, and conferencing tools
• Respond to help desk tickets and document resolutions in the ticketing system
• Perform routine system updates, patches, and preventative maintenance
• Support conference room technology, phones, and office equipment as needed
• Escalate complex technical issues to senior IT staff when necessary
• Maintain professionalism and confidentiality while working in a security-conscious precious metals environment

Qualifications:

• High school diploma or equivalent required
• Associate degree, technical certification, or coursework in Information Technology preferred
• Basic understanding of Windows operating systems, networking concepts, and computer hardware
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to multitask and prioritize in a fast-paced, high-volume office environment
• Reliable transportation and ability to work fully onsite in

Leander, TX Preferred Skills:

• Experience with Microsoft Teams, Slack, NetSuite, or HubSpot is a plus
• Familiarity with Microsoft 365 and Active Directory preferred
• Experience supporting users in a call center, sales, or customer service environment preferred
• Basic knowledge of printers, scanners, VoIP phones, and office networking equipment
• CompTIA A+ certification or willingness to obtain certification preferred

Physical Requirement:

Ability to lift and move computer equipment up to 40 pounds Ability to sit, stand, bend, and walk throughout the workday

US Gold Bureau, Benefits and Perks:

Benefits:

Medical, Dental, Vision, Life, STD, LTD 401k: 100% match, up to 3% of contribution 50% match for 4th and 5th % of contribution Fully vested upon enrollment

PTO:

3 weeks (15 business days) per year

Holidays:

• Up to 11 paid days per year

Events/Fun:

• Employee Appreciation and Recognition Events and Trips
• Monthly Social Squad Events
• Seasonal and holiday Events

REPORTS TO

IT Support

DEPARTMENT

IT/Dev HOURS of WORK:

M-F, 8:30 - 5:30, or as business needs

LOCATION

Onsite in

Leander TRAVEL:

None to Minimal (local)

Benefits:

401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Work Location:

In person