Desktop Support Technician

Desktop Support Technician Hoya United States, Texas, Lewisville 397 State Highway 121 (Show on map) Apr 14, 2026

Key Responsibilities:

Technical Support:

Provide first-line support for PC hardware and software issues, including troubleshooting, diagnostics, and resolution.

Hardware Maintenance:

Install, configure, and maintain PC hardware components such as desktops, laptops, printers, and peripherals.

Software Support:

Assist with the installation, configuration, and troubleshooting of software applications, operating systems, and updates.

User Assistance:

Respond to support requests from end-users, providing timely and effective solutions to technical problems.

Incident Management:

Log and track support incidents using the company's ticketing system, ensurin all issues are resolved in a timely mannaer.

Training:

Provide basic training and guidance to end-users on the use of hardware and software, promoting best practices.

Inventory Management:

Maintain an inventory of IT hardware and software assets, ensuring accurate records and availability of necessary equipment.

Documentation:

Create and maintain documentation for IT support processes, procedures, and troubleshooting guides.

Collaboration:

Work closely with other IT team members to escalate and resolve complex issues and to implement new technologies.

Qualifications:

Education:

Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent experience.

Experience:

1-3 years of experience in IT support or a similar role.

Technical Skills:

Proficiency in PC hardware troubleshooting and repair, software installation and configuration, and knowledge of Windows operating systems and Microsoft Office.

Certifications:

Relevant certifications such as CompTIA A+,

Microsoft Certified:

Modern Desktop Administrator Associate, or similar are a plus.

Problem-Solving:

Strong analytical and problem-solving skills.

Communication:

Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

Customer Service:

Strong customer service orientation with a focus on user satisfaction.

Teamwork:

Ability to work effectively in a team environment and collaborate with colleagues.

Adaptability:

Ability to adapt to changing technologies and learn new skills as required including support for industry specific software.