TCEQ - Regional Desktop Support Specialist

TCEQ - Regional Desktop Support Specialist

TEXAS COMMISSION ON ENVIRONMENTAL QUALITY - 3.6

Lubbock, TX Job Details Full-time $5,719 a month 1 day ago Benefits Wellness program Dental insurance Flexible spending account Vision insurance Qualifications Computer science Network troubleshooting Azure Computer Science Associate's degree in computer science iOS Equipment troubleshooting Microsoft Exchange Mid-level Printer (troubleshooting support) Software installation Information security compliance VoIP Computer hardware Hardware support Security policy implementation Mentoring Mobile device management Microsoft Teams Telecommunication SharePoint 1 year Associate's degree Bachelor's degree in computer science Cloud services Intune Customer complaint resolution Full Job Description TCEQ - Regional Desktop Support Specialist ( 00057743 )

Organization :

TEXAS COMMISSION ON ENVIRONMENTAL QUALITY

Primary Location :

Texas-Lubbock Work Locations :

Lubbock Region 2 MTX 5012 50th Street STE 100 Lubbock 79414-3426

Job :

Computer and Mathematical Employee Status :

Regular Schedule :

Full-time Standard Hours Per Week :

40.00

State Job Code :

0232

Salary Admin Plan :

B Grade :

22 Salary (Pay Basis) : 5,719.00 - 5,719.00 (Monthly)

Number of Openings :

1

Overtime Status :

Non-exempt Job Posting :

Apr 29, 2026, 7:42:16

AM Closing Date :

May 13, 2026, 11:59:00 PM Description Are you an experienced Regional Desktop Support Specialist, ready for a unique opportunity to grow with an environmental state agency? Join TCEQ! We bring passion and drive to carry out our mission of protecting our state's public health and natural resources.

YOUR FUTURE TEAM

As part of TCEQ Administrative Services, you would help support the logistical and operational structure for TCEQ statewide - the business foundation for the whole agency. See details about what we do. This position is a member of our Information Resources Division.

HERE'S WHAT YOU'LL BE DOING

Respond to requests logged in call tracking software for assistance with hardware, application, or network problems; and provide explanations to users on problem resolutions, steps to implement them, and preventative measures to keep problems from recurring and on more effective use of IT equipment and applications. Provide Desktop Support Services to customers. Install, configure, troubleshoot, upgrade, repair, and maintain desktop hardware, software, and client applications in accordance with agency standards. Provision agency iOS devices. Identify technology problems and coordinate with other technical and management staff to effect solutions. Inform management of the status of assigned service calls; inform management promptly when unable to resolve a customer complaint. Document on the status and completion of calls in call tracking software. Mentor junior staff in the delivery of customer service and on the installation, configuration, testing, monitoring, and repair of PC systems. Communicate with TCEQ customers about the dangers of the internet and the damage it can cause to the IT equipment. Enforce and comply with TCEQ IT security policies and hardware and software standards. Qualifications

KEY QUALIFICATIONS

Experience with IT customer service in a call center/help-desk environment. Experience in supporting or troubleshooting PC and printer hardware. Experience in configuring/troubleshooting devices in a networked environment. Experience provisioning iOS devices in MDM. Experience with cloud-based administration such as azure, Intune, SharePoint, exchange, teams. Experience with telecommunication VoIP administration.

REQUIRED EDUCATION & EXPERIENCE

Four (4) years of full-time experience in data processing AND assisting users in computer application use OR in troubleshooting computer systems problems (hardware/software). OR Fifteen semester hours in computer science from an accredited college or university, or 300 clock hours in computer science from a licensed vocational, technical, or business school, plus three (3) years of full-time experience in data processing AND assisting users in computer application use OR troubleshooting computer systems problems (hardware/software). OR An associate degree in computer science, plus two (2) years of full-time experience in data processing AND assisting users in computer application use OR troubleshooting computer systems problems (hardware/software). OR A bachelor's degree in computer science, plus one (1) year of full-time experience in data processing AND assisting users in computer application use OR troubleshooting computer systems problems (hardware/software). OR One (1) year of full-time experience in TCEQ as an IT Support Specialist IV. Employees in this classification series may research, work on, or have access to critical infrastructure, including but not limited to a communication infrastructure system, cybersecurity system, electric grid, hazardous waste treatment system, or water treatment facility. See Tex. Business & Commerce Code Section 117.001(2). Accordingly, the ability to maintain the security or integrity of the infrastructure is a requirement to be hired for and to continue to be employed with

TCEQ. TRANSCRIPT / COLLEGE

HOURS or

COURSE WORK

See instructions on how to attach documents. A copy of your official college transcript or evaluation of foreign credentials in CAPPS is required if needed to meet the qualifications listed above.

WORK SCHEDULE

Standard business hours are M-F, 8:00 a.m. - 5:00 p.m. Individual and work group schedule determined by the TCEQ Information Resources Division.

BENEFITS

Optional 401(k) and 457 plans

Insurance:

Health, Vision, Dental, and optional FSA Paid day(s) off from work on national holidays and holidays that the state observes Professional development opportunities Longevity pay based on your number of years working for the state Wellness Program and Activities Onsite Nurse Practitioner in HQ Work-Life Balance

CONDITION OF EMPLOYMENT TCEQ

will conduct a criminal history records search, driving history (if required for the job) on candidates offered employment. In compliance with ADA, if you need any special accommodations during the employment process, please contact HRSS for assistance at (512) 239-0102.

MILITARY OCCUPATIONAL SPECIALTY

(M.O.S.) CODES Military Occupational Specialty (M.O.S.) codes can be found at: https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ Please click the hyperlink under 'Occupational Category' for the respective Class Title. Texas Commission on Environmental Quality is an Equal Opportunity Employer.