Field Support Specialist

Field Support Specialist Contract Type:

Contractor Location:

Manvel Industry:

IT Contact Name:

Katie Jreij Contact Phone:

Date Published:

28-Apr-2026 Field Support Specialist Manvel, TX (with travel)

Duration:

initial 6-month contract

Pay:

$34-39/hr We are seeking a Field Support Specialist to provide a blend of project coordination, technical support, and onsite IT leadership for infrastructure projects and operational initiatives. This role will serve as the primary point of contact for all IT-related matters at assigned locations, ensuring timely resolution of issues, effective escalation management, and strong end-user support. The ideal candidate will combine technical expertise with excellent customer service and organizational skills. Key Responsibilities Build and maintain strong working relationships across all levels of the organization. Provide advanced desktop support for hardware, software, laptops, desktops, and related peripherals. Act as the main IT contact for assigned sites, owning issues through resolution. Coordinate and communicate IT initiatives that impact field locations. Maintain accurate inventories of PCs, accessories, and IT assets while promoting company technology standards. Respond promptly to support requests via phone, email, and ticketing systems. Follow up with end users to confirm issues are resolved effectively and satisfactorily. Deliver end-user training to support successful adoption of IT tools and equipment. Assist with hardware/software rollouts, upgrades, new technology deployments, testing, and special projects. Install, configure, and troubleshoot Windows 10/11 operating systems and standard business applications. Maintain and update technical documentation and internal knowledge base articles. Manage a high-volume workload while prioritizing requests efficiently. Provide flexible scheduling and after-hours support when needed. Record detailed service activity within an IT service management platform. Perform additional duties as assigned. Qualifications & Experience Bachelor's degree in Information Systems, Computer Science, or related field preferred; equivalent experience considered. Minimum of 2 years of IT support experience, preferably in industrial, energy, or field-based environments. Strong knowledge of PCs, LAN/WAN networks, wireless systems, VPN connectivity, and web-based applications. Experience supporting Windows Server environments, routers, switches, and enterprise networking equipment. Familiarity with mobile device setup and support (iOS, Android, mobile hotspots, etc.). Experience configuring and troubleshooting printers, including multifunction devices. Hands-on experience with ITSM/ticketing platforms preferred. Industry certifications such as A+, Network+, MCP, HDI, or similar are a plus. Strong English communication skills, both written and verbal. Core Competencies Self-motivated with the ability to work independently. Strong understanding of IT infrastructure, security, and business systems. Excellent troubleshooting and analytical problem-solving skills. Outstanding customer service and interpersonal communication abilities. Strong organizational skills with attention to detail. Ability to manage reports, inventories, schedules, and documentation accurately. Team-oriented mindset with a willingness to learn and support broader IT goals. Physical Requirements Ability to routinely lift up to 50 lbs. Travel Requirements Willingness to travel up to 80% for local site visits, with occasional overnight travel. Reliable personal vehicle required; mileage reimbursement provided. Strong driving record required. Typical travel radius is approximately 100 miles from the assigned region, with occasional longer-distance travel. ...