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Job Description
Sr. IT Support Technician Openwork Manvel, TX Job Details $85,000 - $95,000 a year 20 hours ago Qualifications Desktop computer repair Microsoft Outlook Software deployment Hardware maintenance Printer (troubleshooting support) Software installation Network cabling Email configuration (technical support) Productivity software support Computer hardware Desktop (troubleshooting support) Office equipment installation QuickBooks FileMaker Networking equipment (troubleshooting support) Technical customer support for office equipment Hardware management Desktop administration Peripheral hardware support Operating system installation Database software proficiency
Full Job Description Senior IT Support Specialist Pay:
$85-$95k salary
Type:
Direct Hire |
Onsite Location:
Alvin We are seeking a Senior IT Support Specialist to provide advanced, hands-on technical assistance for our office infrastructure, focusing heavily on our Windows 11 ecosystem, finance tools, and database applications. This role requires an experienced professional to handle high-level, in-person troubleshooting of desktop hardware, local networks, and critical office software
Core Responsibilities Advanced Support:
Deliver expert face-to-face technical help and handle escalated, complex hardware and software issues at employee desks.
OS & App Management:
Install, configure, and optimize Windows 11 environments, Microsoft Outlook client setups, and advanced email profiles.
Financial Software Care:
Maintain, patch, and troubleshoot QuickBooks Enterprise Solutions, including managing multi-user company file connectivity and server hosting.
Database Administration:
Provide front-end user assistance, manage security permissions, and maintain network connectivity for our FileMaker databases.
Infrastructure Setup:
Oversee workspace hardware deployment, including desktops, dual monitors, docking stations, and office networks for new hires.
Conference Room Tech:
Maintain, upgrade, and troubleshoot in-room video conferencing setups, projectors, smart screens, and audio equipment
Asset & Inventory:
Manage and audit physical IT assets, license compliance, spare laptops, cables, and server room equipment.
Required Skills & Qualifications Experience:
Minimum of 5 years of professional IT support experience in a fast-paced environment.
OS Expertise:
Deep operational and architecture-level troubleshooting knowledge of Windows 11.
Email & Productivity:
Expert-level familiarity with Microsoft Outlook configuration, registry-level fixes, PST/OST recovery, and mailbox integrations.
Specialized Software:
Hands-on experience deploying and supporting QuickBooks Enterprise and FileMaker database environments.
Physical Hardware:
Proficiency with physical PC hardware builds, local network cabling, switches, and workplace printer hardware.
Physical Requirements Lifting & Moving:
Ability to lift and move computer towers, heavy monitors, UPS backups, and server equipment up to 50 lbs.
Mobility:
Capability to bend, crawl under desks to manage cables, and climb ladders to service ceiling-mounted Wi-Fi routers. [13, 14] #OPWTXDH
