Tier 1 Technical Support Specialist

Tier 1 Technical Support Specialist Smartcom Telephone, LLC - 2.0 McAllen, TX Job Details Full-time 1 day ago Benefits Health insurance Dental insurance Vision insurance Qualifications Spanish Phone communication IT system monitoring English 3 years High school diploma or GED Driver's License VoIP Driving CompTIA Network+ Network router Customer support ticket management Telecommunication IT Systems & applications support Network monitoring tools Escalation handling Communication skills CompTIA A+ Entry level 802.11 (Wi-Fi) Juniper Full Job Description Pay to be discussed during interview and based upon experience. Smartcom Telephone, LLC, is seeking an energetic and detail-oriented Tier 1 Technical Support Specialist to join our dynamic IT support team. In this role, you will be the first point of contact for end-users experiencing technical issues, providing prompt and effective solutions to ensure seamless technology operations. Your enthusiasm for troubleshooting, customer service excellence, and technical expertise will drive positive user experiences and support our organization's IT infrastructure. This position offers a fantastic opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business functions. What You Will Do Answer support calls, emails, and tickets Troubleshoot basic internet, network, and phone issues Escalate complex issues to Tier 2 or engineers Monitor network alerts and respond quickly Help customers with setup and basic configuration Document issues, fixes, and customer interactions Track equipment and update records What You Need 1 to 2 years of IT or telecom support experience preferred Basic understanding of networks (IP addresses, WiFi, routers, switches) Familiar with tools like ping and traceroute Strong problem solving skills Clear communication with customers and team Able to handle multiple tasks at once Willing to learn and grow Nice to Have CompTIA A+ or Network+ Basic knowledge of VoIP or business phone systems Exposure to Cisco, Juniper, or similar equipment Requirements High school diploma or equivalent Valid Texas driver license with more than 3 years continuous driving experience Must be Bilingual Fluent in English and Spanish Employment Screening Mandatory drug testing required Criminal history background check required Sex offender registry check required Why Join Us Stable company with long-term growth Hands-on experience with real networks Clear path to Tier 2 and engineering roles Join us as a Tier 1 Technical Support Specialist where your proactive approach and technical expertise will help keep our organization's technology running smoothly. We value energetic team players eager to grow their IT support skills while delivering exceptional service that empowers our users every day.

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person