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Help Desk Support Specialist

Job

Staffing Technologies

Plano, TX (In Person)

Full-Time

Posted 3 days ago (Updated 1 day ago) • Actively hiring

Expires 6/25/2026

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Job Description

Help Desk Support Specialist at Staffing Technologies Help Desk Support Specialist at Staffing Technologies in Plano, Texas Posted in about 22 hours ago.
Type:
full-time
Job Description:
  • No C2C
  • No 3rd Parties
  • No Sponsorship
  • Help Desk / Infrastructure Support Technician Plano, TX | Full-Time | 100% Onsite Seeking a hands-on Help Desk / Infrastructure Support Technician to support internal users, engineering teams, and mission-critical infrastructure environments.
This role focuses on desktop support, Microsoft 365, Active Directory, networking troubleshooting, and infrastructure support within a highly technical enterprise hardware and data center environment.
Key Responsibilities:
  • Provide Tier 1 / Tier 2 support for desktops, laptops, printers, mobile devices, conference room systems, and internal applications
  • Troubleshoot Windows 10/11 environments and basic Linux issues
  • Support Microsoft 365 including Outlook, Teams, and OneDrive
  • Manage Active Directory accounts, permissions, and password resets
  • Troubleshoot VPN, DNS, DHCP, TCP/IP, wireless, and remote access issues
  • Configure, image, deploy, and track end-user hardware
  • Support engineering labs, OEM hardware environments, and infrastructure operations
  • Assist with rack-and-stack activities, hardware swaps, diagnostics, and basic data center support
  • Maintain accurate documentation and ticket updates within the help desk system
Required Experience:
  • 2-5 years of Help Desk, Desktop Support, or Infrastructure Support experience
  • Strong Windows desktop troubleshooting skills
  • Experience supporting Microsoft 365 and Active Directory environments
  • Experience with ticketing systems and remote support tools
  • Strong customer service and communication skills
  • Ability to troubleshoot hardware and software issues independently
  • Must be able to work onsite in
Plano, TX Preferred Experience:
  • Basic networking knowledge including TCP/IP, DNS, DHCP, VPN, and wireless troubleshooting
  • Basic Linux administration or troubleshooting
  • Experience supporting engineering, manufacturing, OEM, or data center environments
  • Exposure to enterprise server hardware and infrastructure operations
  • Experience with imaging tools, hardware diagnostics, and asset management systems
  • CompTIA A+, Network+, or related certifications preferred
Common Tools:
Bomgar, Track-It!, KACE, Microsoft 365, Nagios, CommServe