Tableau Cloud Support Engineer

Tableau Cloud Support Engineer Infosys - 3.8 Plano, TX Job Details 1 day ago Qualifications Version control Knowledge management Incident management Automation IT auditing Compliance audits & assessments System design Application deployment Mid-level Scalable systems Improving operational efficiency Tableau Infrastructure architecture design Incident Investigation Software documentation Data analytics Business continuity planning Technical writing Scalability Due diligence Root cause analysis Cross-functional collaboration Communication skills Cross-functional communication Full Job Description In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below: Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise Your contribution to the team: A collaborative spirit and excellent communication skills. Ability to handle complex incidents and implement resolutions A knack for conducting IT infrastructure assessment and identifying key optimization opportunities Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus The ability to work with cross-functional teams