IT Technician

IT Technician Texas Port Neches Information Technology Full-Time 1904 Job Description "Together We Make Life Better". Our quality engineering, sustainable solutions and safety record inspire everything we do. Our diverse and inclusive workforce allows all employees to feel valued and safe to give their opinions and improve our company. Tata Consulting Engineers USA, LLC, (TCE), is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries. Position Summary IT Technician Pt. Neches, TX Long term in plant assignment. Participate in the day-to-day operation and support of IT Field Services and deliver IT service as a deskside support technician in person on-site and at other associated client sites remotely where applicable. The IT Field Support Technician I provides primarily onsite IT support for office and production facilities based in Port Neches, with occasional travel to other client locations as needed. This role supports daily service requests and incidents, assists with essential business systems and infrastructure, and works closely with senior IT staff and vendors. All responsibilities are performed in alignment with company standards for quality, safety, compliance, and customer service. Responsibilities End User Support & Service Desk Operations. Serve as a first-level point of contact for IT service requests, providing deskside and remote support. Troubleshoot common hardware, software, network connectivity, and peripheral issues. Accurately document all incidents and service requests in the ticketing system, ensuring clear work notes and resolution details. Monitor assigned ticket queues, respond to new requests promptly, and update users on status. Escalate complex issues to senior technicians or appropriate resolver groups following established procedures. Follow defined service level agreements (SLAs) and escalation processes. Site IT Support & Coordination. Provide primary onsite IT support for the Port Neches, location. Support local IT requirements under guidance from senior IT staff. Assist with onboarding and offboarding activities, including workstation setup, hardware deployment, and account coordination. Coordinate vendor visits and onsite support activities as directed. IT Asset & Inventory Management. Assist in maintaining accurate IT asset records within the ServiceNow CMDB. Track hardware inventory, update asset information, and support periodic audits. Help reconcile discrepancies and ensure asset lifecycle activities follow company standards. Support hardware refresh programs and device replacement initiatives. Project & Operational Support. Participate in IT-led initiatives such as hardware refreshes, site expansions, acquisitions, restructuring projects, or system upgrades. Assist with workstation imaging, provisioning, application installations, and device enrollments. Support technology rollouts and infrastructure-related activities under supervision. User Training & Guidance. Provide basic user guidance on Microsoft 365 applications and standard desktop tools. Educate users on proper procedures for submitting service requests and incident tickets. Assist in developing simple knowledge articles or end-user documentation as needed.

Additional Responsibilities:

Provide occasional onsite support at other client locations as business needs require. Support local language communication when needed to assist call center agents. Complete all required company training programs. Provide support for business-critical systems under the guidance of senior technicians. Act as the onsite IT contact when required, escalating issues appropriately. Regularly carry out assigned responsibilities as part of core duties. Qualifications Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN clients). Experience working within a service desk or ticketing system. Understanding of basic ITIL concepts (Incident, Request, Change Management). Must have willingness to learn and develop technical skills. Ability to follow established processes and standards. Strong troubleshooting aptitude. Detail-oriented documentation practices. Reliability and accountability. CompTIA A+, CompTIA Network+, ITIL Foundation preferred but not required. Education Requirements High School Diploma or GED Required. Grad in IT support, help desk or desktop support preferred. Associate Degree in Information Technology, Computer Science, or related field preferred.