Level 2 POS Technical Support Specialist

Salary Not Available Position range in Denton County $18.69•$31.37 Per hour Level 2 POS Technical Support Specialist

JOURNEY BUSINESS SOLUTIONS

•DENTON, TEXAS

Occupation:

Computer User Support Specialists

Location:

Roanoke, TX•76262

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Posted:

04/28/2026 Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Updated:

05/01/2026

Expires:

05/28/2026 Job #: 17007666 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education High School Diploma or Equivalent Experience 12 Month(s) Schedule Full Time Job Type Regular Duration Permanent Employment Help for . Level 2

POS Technical Support Specialist:

The Level 2 POS Technical Support Specialist provides advanced technical assistance to merchants and internal teams. You will handle escalated tickets that Level 1 cannot resolve, focusing on complex software bugs, hardware integration failures, and backend data discrepancies.

Key Responsibilities Advanced Troubleshooting:

Resolve complex issues involving POS software, peripheral hardware (printers, scanners, card readers), and mobile payment interfaces.

Escalation Management:

Act as the primary point of contact for issues escalated from Tier 1; escalate unresolved "show-stopper" bugs to Tier 3 or DevOps engineers.

Database & Logs:

Query SQL databases to fix transaction errors and analyze system logs to identify the root cause of recurring crashes.

Network Optimization:

Troubleshoot LAN/WAN connectivity issues, firewall blocks, and Wi-Fi latency affecting terminal performance.

Knowledge Management:

Create and maintain documentation for the internal Knowledge Base (KB) to empower Tier 1 agents.