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Principal Engineer, Technical Support

Job

(Confidential)

Round Rock, TX (In Person)

$70,000 Salary, Full-Time

Posted 1 week ago (Updated 14 hours ago) • Actively hiring

Expires 7/21/2026

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Job Description

Salary Not Available Position range in Williamson County $54k - $86k Per Year Principal Engineer, Technical Support (Confidential)

Occupation:

Computer Network Support Specialists

Location:

ROUND ROCK, TX - 78682

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift

Posted:

06/14/2026 Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Updated:

06/17/2026

Expires:

07/18/2026

Agency Job ID:

1536718 Job #: 17027376 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education Bachelor's Degree Experience 36 Month(s) Schedule Full Time Job Type Regular Duration Permanent Employment Hours 40 Hours Per Week Shift Day Shift Public Transit Available Help for . Dell USA L.P. is seeking aPrincipal Engineer, Technical Support at its Round Rock, Texas facility.

Duties:

Provide advanced break/fix troubleshooting guidance for frontline engineers and enterprise customers, focusing on Dell PowerEdge servers, including AI-optimized PowerEdge XE platforms and Dell Cloud infrastructure. Diagnose and resolve complex issues involving CPU, memory, NVMe storage, PCIe accelerators, and high-performance networking components, such as InfiniBand and NVIDIA GPUs used in AI workloads. Utilize system management tools and command-line utilities across Linux environments such as RHEL and Ubuntu, to perform root cause analysis, firmware and BIOS troubleshooting, and system-level performance optimization across Dell AI and cloud platforms. Support integrated cloud infrastructure solutions, such as VxRail, VMware Cloud Foundation (VCF) on VxRail, vSAN, NSX-T, and ESXi, deployed in hybrid and multi-cloud environments. Provide technical resolution for deployment, configuration, and operational issues, ensuring seamless integration between AI hardware and cloud platforms, applying knowledge of hardware-to-cloud interoperability. Collaborate with the engineering, Sustaining Engineering (SE), and cross-functional teams to identify systemic product issues, escalate bugs, and contribute to product reliability and support process improvements. Document technical findings, resolution steps, and customer interactions in internal systems to support knowledge sharing and continuous improvement. Enable faster resolution of complex issues and contribute to operational excellence across the enterprise support organization, applying knowledge of Dells support ecosystem, tools, and escalation protocols.

Requirements:

Bachelor's degree in Engineering (any), Computer Science or related field plus three (3) years of experience in technical support engineering, enterprise field technical service analysis, server technician or related occupation OR Associate degree in Engineering (any), Computer Science or related field plus four (4) years of experience in technical support engineering, enterprise field technical service analysis, server technician or related occupation.

Requires experience with:

applying networking principles; using standard operating and diagnostic protocols including Command Line to resolve complex system level issues; performing complex troubleshooting of Cloud technologies, including VMware; and hardware troubleshooting

Employer:

Dell USA L.P.

Location:

Round Rock, Texas How to apply: submit resume to jobs_Dell@dell.

com and reference number:

1536718