Technical Services Manager

Technical Services Manager at NIU Technologies Technical Services Manager at NIU Technologies in Rowlett, Texas Posted in 3 days ago.

Type:

full-time

Job Description:

Position Overview We are seeking an experienced and hands-on Technical Service Manager to support our growing dealer network in the golf cart and low-speed vehicle (LSV) industry. This role is responsible for diagnosing technical issues, supporting dealers and customers, improving service processes, and ensuring high-quality after-sales support across the U.S. market. The ideal candidate has strong technical knowledge of electric vehicles (especially golf carts or LSVs), excellent problem-solving skills, and the ability to work directly with dealers in both remote and on-site environments. Key Responsibilities Provide technical support to dealers and customers, including remote troubleshooting and on-site diagnostics Diagnose and resolve issues related to: Lithium battery systems (LiFePO4) Motor & controller systems Electrical wiring and CAN communication Charging systems and accessories Work closely with dealers to improve service capabilities and efficiency Conduct technical training sessions for dealers (in-person and virtual) Assist in developing service manuals, troubleshooting guides, and SOPs Track and manage service cases, ensuring proper documentation and follow-up Collaborate with engineering and product teams to identify recurring issues and drive product improvements Support product launches and provide technical insights from the field Travel to dealer locations when necessary for escalated technical support Qualifications 5-10 years of experience in the golf cart, LSV, or electric vehicle industry Strong understanding of: Electric drivetrain systems Lithium battery technology Vehicle electrical systems Proven hands-on troubleshooting and repair experience Ability to read wiring diagrams and technical documentation Experience working with dealer networks or distribution channels is highly preferred Strong communication skills, able to explain technical issues clearly to non-technical audiences Self-driven, detail-oriented, and capable of managing multiple service cases Preferred Qualifications Experience with controller systems (e.g., Curtis, Navitas, or similar) Familiarity with diagnostic tools and software for EV systems Experience supporting aftermarket accessories and upgrades Background working with U.S. dealers or service centers What We Offer Opportunity to join a fast-growing EV company in the golf cart/LSV space Direct impact on building service systems and dealer experience Competitive compensation package Career growth aligned with company expansion in North America