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Help Desk Support Specialist

Job

University Health - San Antonio

San Antonio, TX (In Person)

Full-Time

Posted 4 days ago (Updated 2 days ago) • Actively hiring

Expires 7/3/2026

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Job Description

POSITION SUMMARY/RESPONSIBILITIES
Responds to all trouble calls concerning on-line service, network or end-user related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to appropriate support level. Promotes the Health System's Guest Relations Policy.
EDUCATION/EXPERIENCE
Associates degree or equivalent experience is preferred. Specialized courses in Information Services are preferred.
Location:
University Health - San Antonio •
EPIC Operations Schedule:
Full Time, Day Shift