HELPDESK TECH

GENERAL SUMMARY

The Helpdesk Technician is responsible for answering helpdesk calls, troubleshooting computers, applications, network and printer issues, assign helpdesk tickets for further response, assist with walk-ins and scheduled appointments, laptop and cell phone assignments.

ESSENTIAL DUTIES & RESPONSIBILITIES

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Answers helpdesk calls, monitors help desk queue, troubleshoots computers, network and printer issues; processes and maintains access requests; assists with access to network resources. Responds to requests for assistance based on assigned tickets. Provides assistance with walk-ins. Issues and provides training for laptops and cell phones. Assists in preparation of equipment and images. Performs other related duties as required.

MINIMUM ENTRANCE QUALIFICATIONS

Education and Experience High School Diploma or GED equivalency , AND One (1) year experience in desktop and helpdesk support on Windows platform Extensive application support experience with MS Office Suite and knowledge of networking protocol including TCP/IP Exceptional customer service orientation Experience working in a team-oriented, collaborative environment Licenses or Certifications None Other Requirements Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies.

PREFERRED QUALIFICATIONS

Microsoft Certification:

MCP, MCSA, MS

Office Suite. A+, Network Plus, Security Plus. Experience in Computer Information Systems, network communications, or related fields. Experience in a health care environment, preferably a community MHMR setting.

SUPERVISION

Job has no responsibility for the direction or supervision of others.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

Network and operating system Active directory and security applied to folders Applicable software applications HIPPA Modern office procedures, methods and computer equipment Principles and practices of employee supervision Skilled in: Customer service Organization and time management Performing a variety of duties, often changing from one task to another of a different nature. Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Troubleshooting .

Ability to:

Accurately organize and maintain paper documents and electronic files. Effectively communicate, both verbally and in writing. Establish and maintain effective working relationships. Maintain accurate and complete records. Maintain the confidentiality of information and professional boundaries. Meet schedules and deadlines of the work. Understand and carry out oral and written directions. Work with other departments and agencies.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. Monday•Friday 8:30am•5:30pm 6800 Park Ten•

South Code :

6434-3 HOURLY

RATE RANGE

$19.25•20.21