Job Description
To Apply for this Job Click Here IDR is seeking a IT Support Technician to join one of our top clients for an opportunity in San Antonio, TX. This role provides on-site front-door IT support in an enterprise environment, assisting staff, executives, contractors, and visitors with everyday technology needs. You'll be part of a team focused on reliable service delivery, timely issue resolution, and strong end-user support practices. Position Overview for the
IT Support Technician:
Provide on-site IT support for daily front-door user and device support at the San Antonio office. Support laptops, mobile devices, peripherals, printers, conference rooms, and collaboration tools. Troubleshoot and triage service requests, document work in the approved ticketing process, and maintain user-facing knowledge articles. Coordinate with systems, network, security, and vendor support teams to ensure issues are resolved efficiently. Deliver executive-priority and time-sensitive support during business hours, including meeting room readiness and technology checks. Requirements for the IT Support Technician:
8+ years of onsite IT support, desktop support, endpoint support, or field support in an enterprise or government environment. 5+ years troubleshooting laptops, mobile devices, peripherals, printers, operating systems, collaboration tools, network connectivity, and user access issues. 3+ years supporting Microsoft 365, Teams, Outlook, SharePoint, OneDrive, mobile device management, endpoint security, or equivalent collaboration and endpoint platforms. 3+ years using ticketing, asset inventory, knowledge management, service documentation, and customer communications practices. 3+ years supporting executive users, meeting rooms, audio/video collaboration equipment, onboarding, offboarding, and time-sensitive user requests. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row #LI-Onsite IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com To Apply for this Job Click Here
