Technical Support Engineer

Technical Support Engineer Heygears San Antonio, TX Job Details Full-time From $65,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Teamwork Customer inquiry handling Bachelor's degree Attention to detail Problem-solving Electrical Engineering Full Job Description "Everyone can make a change, we encourage innovation." HeyGears was founded in 2015 as an innovative company devoted to providing digital manufacturing solutions across various industries. We are focused on 3D printing, software development, materials, and big-data handling. HeyGears believes in a product development process deeply rooted in digitalization and practical applications across industries. We strive to create integrated solutions with our hardware, software, material, and service platforms, bringing advanced technology into daily life.

https:

//www.heygears.com/

Job Title:

Technical Support Engineer Job Type:

Full-time Location:

San Antonio, TX We are seeking a highly skilled Technical Support Engineer to provide technical assistance and support for our clients who use our 3D printing products. The ideal candidate should have a strong technical background in 3D printing, excellent communication skills, and be passionate about providing exceptional customer service. The candidate should also be able to learn HeyGears technology quickly and be flexible with a dynamic, growing company.

We need you to:

1. Assist clients with installation, setup, and troubleshooting of 3D printing products to ensure smooth and efficient operations. 2. Respond promptly and professionally to customer inquiries and provide timely resolution of issues to maintain high levels of customer satisfaction. 3. Collaborate with the R D team to identify, troubleshoot, and resolve technical issues to ensure product optimization and performance. 4. Deliver comprehensive training sessions to customers on the proper use of 3D printing products to enhance their technical skills. 5. Develop and maintain technical documentation and support materials to enable efficient resolution of customer issues and facilitate knowledge transfer within the team. 6. Monitor customer feedback and identify areas for improvement to ensure continuous product and service improvement. We would like you to have: 1. Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related field, or 2 equivalent practical experience. 2. At least 1 year of experience in a technical support-related environment, preferably in the 3D printing industry. 3. Strong technical knowledge of 3D printing technology, including hardware and software, with experience in diagnosing and resolving complex technical issues. 4. Excellent communication and problem-solving skills to interact professionally with customers and team members to achieve positive outcomes. 5. Ability to work independently and as part of a team to ensure effective collaboration and high-quality results. 6. Strong attention to detail and ability to prioritize tasks to effectively manage multiple responsibilities. 7. Willingness to travel for on-site support if needed.

What we will provide:

1. 100% covered health, dental, and vision PPO insurance 2. 401(k) retirement plan, quarterly dispatch bonus, and year-end discretionary bonus 3. PTO, 11 public holidays, paid sick leaves, etc. 4. Company events, team building activities, and so on 5. Great learning opportunities with worldwide industry experts

Job Type:

Full-time Pay:

From $65,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

On the road