IT Field Technician

IT Field Technician Sugar Land, TX Job Details 6 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Cell phone reimbursement Leadership training provided Vision insurance Qualifications Hospitality Network hardware support Operating systems Quick service & fast food restaurant Equipment troubleshooting Mid-level Printer (troubleshooting support) System maintenance Driver's License Hardware support IT Productivity software POS systems Escalation handling 2 years Technical Proficiency Time management Full Job Description IT Field Technician - Wendy's | HAZA Foods Who We Are Families come in all shapes and sizes, and the Wendy's family is no exception! At Wendy's, powered by HAZA Foods, we believe in creating a welcoming and supportive environment where leaders thrive, teams grow, and guests feel at home. As one of the largest Wendy's franchise operators in the U.S., we are committed to quality, opportunity, and success-both in our restaurants and for our people. What You'll Do As an IT Field Technician, you will provide critical onsite support for our office and restaurant teams across multiple QSR (Quick Service Restaurant) locations. Your role will involve troubleshooting and resolving software, hardware, and networking issues, along with supporting Point-of-Sale (POS) systems. You'll ensure uptime and system performance while delivering outstanding customer service. Key Responsibilities Provide technical support for software, hardware, and network-related issues at various restaurant and office locations Troubleshoot and resolve POS system issues (experience with Aloha POS preferred) Maintain and repair restaurant IT infrastructure including terminals, printers, routers, switches, etc. Deliver outstanding customer service to restaurant-level staff and leadership Collaborate with internal IT teams to escalate and resolve complex issues Maintain documentation for site visits, incidents, and resolutions Support end-users remotely when needed What We're Looking For Minimum 2 years of experience in technical or field support roles Strong troubleshooting and customer service skills Restaurant industry experience or hands-on user-level POS familiarity required Familiarity with Aloha POS is highly preferred Proficient with Microsoft Office and general IT tools Working knowledge of networking topologies, hardware setup, and operating systems Ability to work independently in a fast-paced, multi-location environment Additional Requirements Strong organizational and time management skills Reliable transportation and a valid driver's license Must be available for travel approximately 80% of the time, primarily in the Houston and surrounding areas, with periodic travel to Louisiana, Minnesota, Ohio, and New York This position requires flexibility, including availability across weekdays, weekends, and holidays as needed Ability to work various shifts, including weekends and holidays, on-call as needed Must pass a background check in accordance with local laws What You'll Get in Return Competitive salary & performance-based bonuses Comprehensive benefits package (medical, dental, vision, & more) Paid time off & company holidays Ongoing leadership training & development opportunities Career growth within one of the largest Wendy's franchise groups Laptop and cell phone reimbursement The Company reserves the right to conduct a background check of its employees, and your employment may be conditioned on satisfactory results. HAZA Foods is an equal opportunity employer and is committed to fostering an inclusive, diverse workplace. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.