Tech Specialist I - Field- Temple, TX

Responsibilities H-E-B is a leading innovator in technology, and recently we've been investing in our customers' digital experience. Our Digital Technology Partners collaborate to design, construct, implement, and support technology solutions, using the best available technologies to deliver modern engagement, reliability, and scalability to meet customer needs. As a Technical Specialist I, you'll provide support to maintain infrastructure and install / troubleshoot hardware and software in facilities companywide. You'll also provide technical support for Field Techs. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. "Partner-owned" means our most important resources— People—drive the innovation, growth, and success that makes H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:

HEART FOR PEOPLE

… interpersonal skills?

HEAD FOR BUSINESS

… aptitude to learn H-E-B infrastructure to support users?

PASSION FOR RESULTS

… drive to work in a fast-paced environment?

We are looking for:

− a related degree or experience What is the work? Information Technology / Troubleshooting − Receives / assesses / prioritizes / investigates / resolves / tracks trouble tickets related to LAN/WAN equipment, PCs, laptops, point of sale (POS) equipment, voice / data communications, iOS Devices, etc. − Provides services on infrastructure / system design, configuration, and support; applies understanding of how hardware / software components deliver H-E-B infrastructure strategy. − Installs / troubleshoots / documents / supports one or more hardware or software technologies that comprise H-EB's infrastructure with guidance and supervision by more senior Partners. − Works with vendors to support installation / troubleshooting / support of H-E-B infrastructure. − Provides on-call / after-hours support for one or more infrastructure technologies. − Collaborates cross-functionally to review blueprints / create orders for F&E Team to process for new facility builds, remodels, curb sides, feces, and Clinics. − Documents / trains on new hardware and software systems − Works with Innovations Team to install / test new hardware and software. − Supports various projects and rollouts, tracks time and projects via software. − Manages department requests for change (RFC) − Applies knowledge to begin contributing to system design, configuration, and support of the following areas. Hardware − Supports MDF relocations and ground

• up build from MDF, including network / server infrastructure, structured cabling, and WAN services.

− Works cross-functionally to ensure changes are complete (e.g., power, data, installations, removals) − New concepts / innovations − Network (including wireless) infrastructure. − Windows / Apple Mac PCs and laptops; iOS / Android devices; AV / conference room systems; network printers − Phone system management; POS systems; fuel dispensing / Mgmt systems; Business Center systems; vendor delivery / receipt systems; Rx systems; retrig data manager − Access control; burglary systems; camera / surveillance systems Software − Windows, Mac, Linux operating systems and systems management consoles − Platform management systems (e.g., antivirus, patch management, software deployment, inventory Mgmt) − MS Exchange and Unified Communications − MS Active Directory, other LDAP tools What is your background? − A related degree or comparable formal training, certification, or work experience − 0+ years of experience − Valid driver's license and excellent driving record (no DUIs) to drive company vehicle.

• Minimum age 21 (mandatory)
• Must have a valid U.S. driver
• s license for 3+ years and currently have a valid Class C Texas driver's license (no CDL required)
• Excellent driving record
• No moving violations or preventable accidents in the past 3 years
• No DWI, DUI, or related convictions; no felony convictions
• No suspended or revoked driver licenses, permits, or privileges in any state / county (mandatory) Do you have what it takes to be an H-E-B Technical Specialist I
• Field? − Interpersonal skills − Communication and listening skills. − PC skills Can you... − must be in Temple, TX − Function in a fast-paced environment − Travel by car or plane with overnight stays to support projects. − Work extended hours. − Regularly lift / move up to 50 lbs. − Climb stairs / ladders as needed.
• Stay available to rotate on a 7x24 on-call schedule.
• Complete Defensive Driving once a year 11-2024

Qualifications:

UNAVAILABLE