IT Support Technician - 2nd Shift

Overview:

We are seeking a Desktop Support Technician to provide hands-on technical support in a Windows-based corporate environment. This role is responsible for troubleshooting end‑user issues, maintaining workstations, and delivering excellent customer service to ensure daily business operations run smoothly.

Responsibilities:

Provide desktop support for Windows 10/11 systems, including hardware, software, and peripheral troubleshooting. Respond to and resolve end‑user issues related to applications, operating systems, printers, and mobile devices. Support Office 365 applications such as Outlook, Teams, OneDrive, and SharePoint. Perform workstation imaging, deployment, configuration, and refreshes using standard enterprise tools. Troubleshoot basic network connectivity issues including Wi‑Fi, VPN, and LAN access. Perform user account administration tasks such as password resets and account unlocks in Active Directory or Azure AD. Document incidents, resolutions, and procedures within the ticketing system. Escalate complex or unresolved issues to Tier 2 or infrastructure teams as needed. Provide in‑person and remote support while maintaining a professional, customer‑focused approach.

Qualifications:

1-3 years of desktop or help desk support experience in a Windows environment. Strong working knowledge of Windows 10/11 operating systems. Experience supporting Office 365 and common enterprise applications. Familiarity with imaging and deployment tools such as SCCM, MDT, or Intune. Basic understanding of networking concepts including DNS, DHCP, and VPN. Strong communication, troubleshooting, and customer service skills.

Preferred Skills:

Experience with ticketing systems such as ServiceNow or Jira. Exposure to hardware break/fix and asset management. IT certifications such as CompTIA A+ or equivalent. Job Type & Location This is a Contract to Hire position based out of Tyler, TX. Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tyler,TX.

Application Deadline This position is anticipated to close on Apr 4, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.