Information Technology Support Specialist (IT Support Specialist)

Between $43k and $62k Per Year DOE (Depends on Experience) Position range in Victoria County $37k - $63k Per Year Information Technology Support Specialist (IT Support Specialist)

GOLDEN CRESCENT REGIONAL

Occupation:

Computer User Support Specialists

Location:

Victoria, TX - 77901-5499 Positions available: 1 Job #: 16936517

Source:

WorkInTexas

Posted:

11/03/2025

Updated:

02/17/2026

Expires:

04/16/2026

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education Bachelor's Degree Schedule Full Time Job Type Regular Duration Permanent Employment Public Transit Available Benefits Help for .

GENERAL DESCRIPTION

Performs entry level to moderately complex (journey level) computer systems support and analysis work. Works under limited supervision, with moderate to considerable latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem or request; and monitors the status to ensure a timely resolution. Provides routine technical assistance troubleshooting software and hardware problems, as well as office equipment such as phones, printers, and fax machines; recognizes and escalates difficult problems to a higher level of support. Provides guidance to employees on installation standards, operating standards, new procedures, and peripheral equipment functions. Installs, maintains, and performs minor repairs to hardware, software, or information resources equipment. Detect errors in job control statements and notify affected parties following established procedures. Perform backups and system cleanup and assist in the issuing of equipment to staff and the returning of equipment. Maintain records of daily data communication transactions, problems, remedial actions taken, and installation activities. Set up computers and other office equipment for employees; install standard software; ensure proper installation of cables; and help users resolve common hardware, software, and network connectivity issues. Schedule mainframe batch processing jobs. Monitors the operation of data communication network equipment, network computer consoles, or similar devices to detect inefficient performance or failures; and initiate corrective action to improve overall performance. Analyzes new or existing procedures, information systems, or utility programs for efficiency and effectiveness. Tests and diagnoses systems to ensure that critical requirements are met. Assign logons and rights, print queues, and directory structures; reset passwords; create departmental groups; and run security software. Maintain inventory of information technology assets. Prepares charts, diagrams, tables, and flowcharts to assist in problem analysis and submits recommendations for solutions. Analyze user needs, define the systems scope, document requirements, and translate the user needs and requirements into functional specifications for the design of business systems. Develop programs and applications using object-oriented programming languages, client-server application development processes, multimedia, and Internet technology. Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES EXPERIENCE AND EDUCATION

Experience and/or education in computer science or information technology. Graduation from an accredited four-year college or university with major coursework in computer science or information technology preferred. Relevant information technology certifications preferred. Experience and education may be substituted for one another.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of the practices, principles, and techniques of computer operations; information systems; computer software and hardware; and information security policies and procedures. Skill in the support of computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems and to communicate effectively.