Technical Support Technician - Direct Hire

Salary Confidential Position range in Ellis County $37k

• $66k Per Year Technical Support Technician
• Direct Hire BBG
• Personnel Services

Occupation:

Computer User Support Specialists

Location:

WAXAHACHIE, TX

• 75165 Positions available: 1 Job #: 17005734

Source:

WorkInTexas

Posted:

04/23/2026

Updated:

04/26/2026

Expires:

05/23/2026

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Experience 60 Month(s) DL Required Schedule Full Time Job Type Regular Duration Permanent Employment Benefits Help for .

ESSENTIAL JOB FUNCTIONS

Provide technical support by answering inbound calls and assisting with troubleshooting and diagnostics Assist customers and technicians with installation and start-up questions Investigate service issues and recommend effective corrective actions Process and approve warranty claims in accordance with company guidelines Coordinate field service calls with authorized service providers Review and track warranty and service data to identify trends Recommend product improvements based on service feedback and data analysis Read and interpret blueprints, engineering drawings, and technical documents Collaborate with cross-functional teams to enhance products and processes

JOB REQUIREMENTS 5-7

years of experience in the refrigeration or HVAC industry HVACR certification or license preferred Strong customer service skills with a professional phone presence Excellent communication skills (both verbal and written) Strong organizational and time management abilities Ability to analyze problems and provide practical solutions Proficiency in Microsoft Office (Outlook, Excel, Word) Experience with ERP systems (such as M1, Oracle, or Syteline) is a plus Willingness to travel occasionally to customer sites for field support