TECHNICAL SUPPORT TECHNICIAN - Direct Hire

TECHNICAL SUPPORT TECHNICIAN

• Direct Hire Waxahachie, TX 75167

TX Posted:

04/24/2026

Industry:

Human ResourcesHome220

Job Number:

KW266380417

Job Description

TECHNICAL SUPPORT TECHNICIAN

 Direct HireMonday

• Friday8:00 am
• 5:00 pm$45,000.00
• $65,000.

00 per year, DOE

JOB SUMMARY

Join a growing, innovative company that has been a leader in commercial refrigeration for over 40 years! As a Technical Support Technician, you'll play a key role in supporting customers and field technicians by troubleshooting issues, providing expert guidance, and helping ensure our products perform at the highest level.

This is a great opportunity for someone who enjoys problem-solving, working with customers, and being part of a collaborative engineering environment. If you're passionate about delivering excellent service and making an impact, we want to hear from you! 

ESSENTIAL JOB

FUNCTIONSProvide technical support by answering inbound calls and assisting with troubleshooting and diagnosticsAssist customers and technicians with installation and start-up questionsInvestigate service issues and recommend effective corrective actionsProcess and approve warranty claims in accordance with company guidelinesCoordinate field service calls with authorized service providersReview and track warranty and service data to identify trendsRecommend product improvements based on service feedback and data analysisRead and interpret blueprints, engineering drawings, and technical documentsCollaborate with cross-functional teams to enhance products and processes 

JOB REQUIREMENTS5-7

years of experience in the refrigeration or HVAC industryHVACR certification or license preferredStrong customer service skills with a professional phone presenceExcellent communication skills (both verbal and written)Strong organizational and time management abilitiesAbility to analyze problems and provide practical solutionsProficiency in Microsoft Office (Outlook, Excel, Word)Experience with ERP systems (such as M1, Oracle, or Syteline) is a plusWillingness to travel occasionally to customer sites for field support 

WHY JOIN US

?Competitive pay based on experienceComprehensive benefits package including health, dental, vision, and life insurance401(k) with profit-sharing opportunitiesSupportive, team-oriented environment with a strong company cultureOpportunity to grow with an established and respected industry leader