IT Field Service Technician

Role Information - This position is 100% onsite in Wichita Falls, Texas.- this position is not eligible for Visa Sponsorship now or in the future.

Role Summary The Field Service Technician will provide expert, on-site service support for our facilities, including problem diagnosis, analysis, and repair services; installation support; product and system installation services; and technical instructionMain Tasks − Provide installation support, and product and system installation services in person or via telephone or remote monitoring services− Deliver comprehensive system maintenance, updates and upgrade services− Assume ownership of customer issues and follow through until issues are resolved− Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during and after service engagements− Ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer− Provide feedback on product, installation, and service quality issues− Provide User Application Training on proper use of Safety, Security and Asset Location products and system solutions provided by

MANN+HUMMEL

− Account modifications, resets and unlocks− Mobile device troubleshooting (iPhone, iPad, etc.)Educational Requirements − Associate's degree in IT or related fieldExperience Requirements − Minimum of 1 to 4 years of related experiencePhysical Requirements - Must be able to stand, walk, and move throughout the plant for extended periods. - Ability to lift up to 50 lbs. and access all plant areas (including elevated or confined spaces).Skills − Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals− Strong cross functional communication− Excellent technical knowledge and hands-on troubleshooting experience of PC and desktop hardware and components− Working technical knowledge of current protocols, operating systems, and standards (i.e. TCP/IP, Windows, MS Office Suite, IOS mobile platforms)− Ability to operate tools, components, and peripheral accessories.− Able to read and understand technical manuals, procedural documentation, and OEM guides− Excellent customer service skills, working with employees on the phone and in personPreferred − Active Directory, Azure, Networking− Certifications (A+, N+, MCTS, MCITP, MCDST) are a plus− Bachelor's degree in computer science− Zebra Printer support experience− RF and wireless technology troubleshooting is a plus− Ticketing system experience, such as ServiceNow