Job Description
Help Desk Technician (Jr Admin) Go Rubicon Bountiful, UT Job Details Permanent | Full-time $50,000 - $60,000 a year 21 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Life insurance Qualifications Knowledge management Computer operation Computer management Desktop administration Mobile devices Full Job Description Help Desk Technician (Jr Admin)
Location:
Bountiful, UT (On-Site) Job Type:
Full-Time, Hourly/Non‑Exempt Position Summary The Help Desk Technician provides frontline technical support to employees, assists with daily IT operations, and helps maintain reliable and secure systems across the organization. This role focuses on troubleshooting, device setup, mobile devices, user support, some administration of Microsoft 365 and Windows environments. Responsibilities User Support — Provide first‑line technical assistance for hardware, software, Microsoft 365, and network issues Device Setup — Assist with onboarding/offboarding, including workstation setup, account creation, and permissions Troubleshooting — Diagnose and resolve issues with Windows devices, printers, mobile devices, and business applications Microsoft 365 Support — Help administer user accounts, email, Teams, and basic security settings System Monitoring — Monitor alerts, system health, and ticket queues; escalate issues when needed Cybersecurity Basics — Support patching, antivirus checks, MFA, and access control hygiene Inventory Management — Maintain accurate records of devices, licenses, and IT assets Process Documentation — Update help desk procedures, troubleshooting guides, and knowledge base articles Project Assistance — Support senior IT staff with upgrades, deployments, and system improvements Qualifications 3+ years of IT support, help desk, or technical troubleshooting experience Solid knowledge of Windows OS, Microsoft 365, and common business applications Good working knowledge of networking fundamentals (Wi‑Fi, VPN, IP addressing) Strong communication, customer service, and problem‑solving skills Ability to prioritize tasks and follow established procedures Interest in growing into more advanced IT administration responsibilities Success Metrics Fast, friendly, reliable, and effective user support Accurate and complete documentation Smooth onboarding/offboarding experiences Low ticket backlog and timely escalation Demonstrated growth in technical skills and responsibility Pay:
$50,000.00 - $60,000.00 per year Benefits:
401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance Work Location:
In person
