Help Desk Tier I
Job
Robert Half
Draper, UT (In Person)
Full-Time
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Job Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Draper, Utah. This role is ideal for professionals who thrive in providing technical support and resolving IT-related issues efficiently. If you have a passion for helping users and a strong technical background, we encourage you to apply.
Responsibilities:
- Provide timely and effective technical support for hardware, software, and system issues.
- Manage and resolve service desk tickets while ensuring accurate documentation of resolutions.
- Assist users with basic troubleshooting for system errors and software applications.
- Ensure proper setup and maintenance of workstations and peripheral devices.
- Collaborate with team members to address recurring technical challenges.
- Deliver excellent customer service and maintain clear communication with end-users.
- Monitor system performance and escalate issues as needed.
- Follow established protocols and procedures to ensure compliance with IT standards
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