Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Draper, Utah. This role is ideal for professionals who thrive in providing technical support and resolving IT-related issues efficiently. If you have a passion for helping users and a strong technical background, we encourage you to apply.

Responsibilities:

• Provide timely and effective technical support for hardware, software, and system issues.
• Manage and resolve service desk tickets while ensuring accurate documentation of resolutions.
• Troubleshoot and resolve issues related to Microsoft Windows 10 and Active Directory.
• Assist users with basic troubleshooting for system errors and software applications.
• Ensure proper setup and maintenance of workstations and peripheral devices.
• Collaborate with team members to address recurring technical challenges.
• Maintain user accounts and permissions using Active Directory.
• Deliver excellent customer service and maintain clear communication with end-users.
• Monitor system performance and escalate issues as needed.
• Follow established protocols and procedures to ensure compliance with IT standards.