Desktop-Provisioning Support Rep

Title :

Desktop-Provisioning Support Rep Location :

Lehi, UT Job Type :

Contract (12 Months)

Compensation :

$18-23 per hour W2

Industry:

Renewable Energy - About the Role Our firm is supporting a leading organization in the renewable energy industry with the hiring of a Desktop Provisioning Support Representative. This role supports corporate employees at a primary office location in Lehi, Utah and plays a critical part in the onboarding experience for new hires. The position focuses on end-user hardware provisioning, preparation, and logistical support to ensure employees are equipped and productive from day one. This is an excellent opportunity for someone with hands-on desktop support experience who enjoys working in a fast-paced, service-oriented IT environment and is eager to grow their technical skill set. Job Description The Desktop Provisioning Support Representative provides frontline IT support for internal systems, hardware, and applications. This role works closely with internal IT teams to support new hire onboarding, manage equipment lifecycle processes, and minimize disruptions to daily business operations.

Key responsibilities include:

Acting as a first point of contact for employee technical support via phone, chat, email, and remote tools Supporting the ticketing process for new equipment requests and returned hardware Preparing, imaging, packaging, and shipping computer equipment for new hires Following and documenting standard processes for tracking provisioning activity Communicating clearly and professionally with a large and diverse employee population Accurately documenting issues, troubleshooting steps, and resolutions for escalation, audit, and review purposes Ensuring adherence to organizational security standards to protect systems and data

Qualifications Required Qualifications:

Hands-on experience with desktop or hardware support IT provisioning experience Intermediate knowledge of: Troubleshooting fundamentals Current Windows operating systems Strong customer service and communication skills Ability and willingness to learn new tools, systems, and processes Comfort working in a structured, process-driven IT environment

Preferred Qualifications:

CompTIA A+ Certification Experience with device imaging and/or mobile device support Intermediate knowledge of Chrome OS and macOS Basic familiarity with Google Workspace (formerly G Suite) in a corporate environment Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the

DAHL Benefits Summary:

https://www.dahlconsulting.com/benefits-w2fta/. How to Apply Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you! #ZR #IT.Indeed #LI-LS1 #LI-Onsite