Service Desk Intern

Service Desk Intern

AT DIGICERT

Lehi, Utah Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today's threats and prepare for a quantum-safe future at www.digicert.com Job summary Under the direction of the Global Service Desk Manager. You will be assigned day-to-day help desk operational tasks. Helping to keep all internal employee's technical needs resolved. Make sure all compliance requirements are met. Assist with onboarding new hires and help with offboarding employees. Have good computer skills, installing new applications and setting up new workspaces. Be an all-round willing resource in helping the Service Desk team. What you will do Work on service desk tickets and requests providing excellent customer service and troubleshooting practices. Support enforcement

Information Security Requirements:

includes validating evidence, working with auditors, and following compliance requirements Work with Global Service Desk Manager to manage hardware Collaborate with other teams on projects Assist with creating, updating, and maintaining knowledge base articles for internal use. Improve existing processes, and propose and adopt new processes where applicable Work closely with Service Desk Manager to support various team projects Help with onboarding / offboarding employees and imaging new laptops Support ecycle and inventory management responsibilities What you will have Practical hardware and software computer knowledge. Working towards a technical degree. Organizational skills: managing multiple projects at a time Communication skills: able to effectively communicate, good vision able to work through challenging situations Very good organizational skills Self-motivated good vision looking forward Nice to have A+ certification is great, but if you're working on that cert, that's awesome as well Benefits Generous time off policies Paid holidays Office pantry and regularly scheduled sponsored lunches #LI-KK1