Job Description
at
LEES MARKETPLACE
in Logan, Utah, United States Job Description Position Summary:
Lee's Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve. The Customer Service Desk Clerk provides friendly, efficient, and professional assistance to guests at the service desk. This position handles guest inquiries, returns, exchanges, and specialty item sales such as balloons, money orders, hunting and fishing licenses, and more. In addition to assisting guests directly, the Customer Service Desk Clerk plays an important role in supporting overall front-end operations by helping ensure smooth service, minimal lines, and peak performance of the front-end team. They work closely with the Front-End Manager to oversee the daily flow of the department and deliver an exceptional shopping experience for every guest. Primary Position Duties:
Key Duties and Responsibilities:
+ Greet and assist guests at the service desk with courtesy and professionalism. + Process returns, exchanges, and refunds according to company policies. + Answer phone calls, respond to guest inquiries, and direct calls to the appropriate department. + Assist in monitoring front-end operations, helping ensure lines stay minimal and guests are served quickly. + Work side by side with the Front-End Manager to help oversee cashiers, baggers, and front-end workflow. + Balance cash drawers and maintain accurate transaction records. + Assist with guest complaints, concerns, or special requests, escalating when necessary. + Keep the service desk area clean, organized, and well-stocked with supplies. + Support front-end operations as needed, including bagging or assisting at registers. + Verify correct payment methods are accepted and properly processed. + Ensure team members are aware of current promotions, ad pricing, and in-store specials. + Oversee daily cash handling procedures, including tills, safe counts, and deposits + Maintain cleanliness, safety, and organization of front-end, entry areas, and parking lot. Guest Service:
+ Ensure each guest receives a prompt, friendly, and efficient checkout experience + Provide knowledgeable answers to guest inquiries. + Assist in training team members to resolve guest concerns professionally and escalate when necessary. + Monitor and help manage front-end operations to minimize wait times + Ensure accurate application of promotions, ad pricing, and loyalty programs + Maintain a visible presence at the customer service desk to support guest interactions and team guidance. + Address and follow up on guest feedback or complaints, coordinating with other departments as needed + Promote and exemplify a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members. + Displays excellent problem solving skills and prides themselves on finding the best resolution that exemplifies the "Lee's Way- doing what's best for our guests, our team, and our company". + Be familiar with, and assist customers with use of, Lee's Marketplace website and rewards. Product Handling:
+ Ensure front-end team members handle products with care, inspecting items during checkout to maintain quality standards and replacing any products that do not meet Lee's Marketplace expectations. + Assist in training and ensure adherence to proper bagging procedures to prevent cross-contamination and ensure the safe handling of guest groceries + Continually improve familiarity with product location throughout the store to better assist guests and team members. + Follow correct procedures for handling damaged items, including appropriate storage locations by department. + Ensure that no returned perishable items are placed back on the sales floor, in accordance with food safety and quality standards. + Follow proper procedures for handling returns, exchanges, and special orders, ensuring compliance with company policies. Cleanliness and Safety:
+ Maintain a clean, organized, and welcoming front-end area, including registers, bagging areas, and entrances. + Follow all safety and sanitation procedures. Ensure adherence to store safety and sanitation standards by all front-end team members. + Conduct regular checks of workstations for cleanliness, safety hazards, and operational readiness. + Respond to spills, hazards, or other safety issues promptly and according to policy + Oversee hygiene practices for all Frontend staff, including regular use of proper sanitation processes + Report any safety hazards or equipment issues to Store Director. + Responsible for accident reporting for team members as well as guest accidents in a timely manner. + Adhere to all food safety and sanitation regulations. + Contributes towards the cleaning responsibilities in the department. Department Financial Management:
+ Partner with the Front-End Manager to maintain labor efficiency by being aware of scheduling needs and adjusting staffing levels as needed. + Help oversee break schedules to ensure coverage during busy periods while maintaining compliance with labor requirements. Cash Handing:
+ Oversee the handling and processing of returns, exchanges, and special orders at the customer service desk + Ensure proper acceptance of payment methods (cash, cards, checks, EBT , WIC , etc.) + Monitor and verify accuracy of register drawers, safe counts, and daily deposits + Ensure accurate pricing and scanning of all items at the register + Monitor point-of-sale ( POS ) systems to ensure proper function and report any technical issues + Assist in the training of cashiers on how to properly handle special items (e.g., bulk, weighed items, produce codes, alcohol, etc.) + Track cashier over/short reports and implement corrective training as needed + Ensure all financial procedures follow company policy and are documented properly + Minimize shrink at the front end through strong oversight of returns, voids, and transactions Team Collaboration:
+ Work cooperatively with team members to achieve store goals. + Encourage all team members to reach the highest level of teamwork and guest service at all times. Communicate and support the Lee's MarketPlace Mission statement and Core Values + Participate in team meetings and training sessions. + Assist other departments as needed. + Work in a fast-paced, sometimes crowded, production environment with tact and patience. + Work with team to ensure products are sold well before their expiration date. + Communicate upcoming promotions and in-store events with front-end staff. + Coordinate with IT or store leadership on POS updates or pricing issues. + Assist with store-wide goals, projects, and seasonal needs as part of the management team. + Partner with other department managers to resolve guest issues and coordinate service. + Attends departmental, store, and company meetings as required; contributes to profits and revenues and meets productivity standards. + Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment, and immediately reports any potential harmful situation to management. + Maintain good order and productivity through appropriate coaching and proper documentation of these procedures. Maintain consistency with To view full details and how to apply, please login or create a Job Seeker account
